Total Property Management is a locally owned property management company in Ames, Iowa, managing over 500 residential units. Their vision is to be the innovative leader in residential housing, providing exceptional value, quality, and technology with an atmosphere of comfort and safety. Residents praise the company's exceptional service and responsiveness. The staff, including the office manager Susan, are described as phenomenal, friendly, and helpful. Maintenance requests are addressed promptly, often within a few hours and by the following day. The company takes accountability for mistakes and goes above and beyond to resolve any issues. Tenants consistently recommend Total Property Management, highlighting the well-cared-for apartments, the kind and considerate management, and the overall positive renting experience. The company's efficient processes, such as contactless move-in and seamless check-out, further contribute to its reputation as a reliable and trustworthy property management partner for both residents and property owners.
I've lived in two different apartments managed by this company and several apartments around the country, and TPM are the best landlords I've had. Their maintenance staff does an amazing job acting on requests immediately and the office staff is very friendly and helpful.
August 2022
Susan has been super helpful, she has been working with my brother and I to help us get moved in earlier then expected to our new apartment with them! She responds fast and is super nice! Looking forward to renting from TPM, if the rest of the team is anything like Susan I’m sure we’re in good hands!
June 2022
I have never lived somewhere better. The apartment is beautiful and well cared for. They are beyond prompt with maintenance requests responding, within a few hours and are at my apartment by the following day. The management is kind, respectful, and considerate. I would recommend this complex to anyone.
