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January 2024 by David Rosero
Great and speedy Costumer Service!
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December 2023 by Holly Boman
Our locally owned store has great service! They are always helpful and very kind even under pressure.
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December 2023 by Kris Ryan
This location is a ripoff. I was charged $200 more than another UPS store location to ship the same package. I was told it was an oversized package but it was the same package, not sure how the package grew in transport from the other store. Also, the other location gave me a AAA member discount, not this location. I guess they have to get as much money as possible from customers. Hopefully the woman at the counter was just having a bad day because she was not friendly or helpful.Also, customer service was a joke. I was told I had to dispute it from the store, and they could do nothing to help.
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December 2023 by F K
This store packed & shipped a vintage stereo receiver for me from a local auction house end of Sept. I'm not sure who exactly packed it but this person KNOWS HOW TO PACK vintage receivers. I was emailing with Amulya Sharma. So THANK YOU for the incredible packing job!
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December 2023 by Sheryl Davis
Customer service was so amazing, so compassionate!
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October 2023 by Lois Rieber
He was so patient and kind! I am older and it was a different procedure to return my Amazon packages
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August 2023 by meredith moore
Always very fast and accurate on return items
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May 2023 by Tod S.
Great place when needing to get something shipped fast. Clean space. Friendly help. Fast service. My go-to in Ames when needing to get something shipped whether personal or Amazon return.
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May 2023 by Kari B
I have never had such a bad customer service. The guy that helped me kept spelling my name and address wrong and then my package goes missing and when I go back and he does a claim because I got the wrong shipment ID from him,he entered my address wrong so now I’m stuck with no help and no refund because they probably sent the check to the wrong address. I still can’t believe this happened to me the item that I shipped was $500 and they were only going to pay me $100 and now I can’t even get those $100 because he completely messed up my address which I don’t understand how you do that when I literally wrote it down for him.
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March 2023 by Sydney Thompson
Very kind staff and decently fast service!
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February 2023 by Linnea Hall
This location is GARBAGE. They don’t offer services that UPS corporate offers at other locations. Save your time, money, and convenience and do business at the UPS store on east Lincoln way. So much better! They’re friendly, helpful and do their job.
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December 2022 by Brock Snyder
Wow. This place is absolutely astonishing. Right away I walked in and was blown away by the gorgeousness of “Nolan”. He was so knowledgeable and makes the UPS store feel like such a warm and welcoming environment. He handled my boxes so well and really made me confident that my packages are in fantastic hands. As I was walking away I heard someone say “Have a nice day!” and I turned around and saw “Travis”. Travis looked like one of the nicest human beings on earth. He had a comforting smile and made me feel happy. In conclusion, this store is just spectacular, I can’t even begin to fathom how lucky we are to be able to have such an amazing place in Ames.
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September 2022 by Ahern Nelson
Came in for notary services and was set aside for 15 minutes while the employee proceeded to serve approximately 20 customers who walked in behind.
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September 2022 by Matthew Aaron
Super great people, friendly, efficient… I’m in an out in a jif! Thanks so much!
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July 2022 by James Timberland
This UPS Store wanted to charge me to tape the box UPS delivered to my home today in a damaged, opened condition. Short-sighted business decision IMO. I left with the box. I have patronized this business several times, but will now explore other options.
