The UPS Store in Ames is highly praised for its exceptional packing and shipping services. Customers have noted the expertise in packing fragile items, with one reviewer specifically highlighting a vintage stereo receiver that was expertly handled. The store is described as clean and friendly, making it a reliable choice for quick shipping needs, whether for personal items or Amazon returns. Staff members like Nolan and Travis are recognized for their knowledge and welcoming demeanor, contributing to a warm environment. Reviewers appreciate the helpfulness and attentiveness of the employees, who ensure that packages arrive on time and in perfect condition. Overall, this UPS Store is considered a fantastic resource for all shipping needs in the area.
Great customer service and knowledgeable staff. Very fast!
February 2026
Sumi, at the Ames, Iowa store, Wheeler St., is absolutely the best! I had MANY returns today and she was so patient and kind! She helped other customers while I was pulling up my barcodes, so that a line didn’t form. If you’re in the area and have a UPS return, visit Sumi!!🩷
December 2025
Service is not as friendly as it used to be. Employees seem more short and grumpy. Maybe overworked?
