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December 2023 by Shelly Beach
My husband and I were switching funds from Collins account to another. We also changed our passwords. Courtney Galloway made the process easy. She is extremely knowledgeable and helpful.
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December 2023 by Sandy Baker
I have been trying to call everyday several times a day to talk to someone about not being able to get into the online site to pay my bill. Now it is overdue and I am not happy about a late fee, when no one will answer the phone or call you back!!
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August 2023 by Kristi Hanson
Courtney was very helpful and friendly
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August 2023 by tyler avery
Great customer service ?
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September 2022 by Dusty Smith
Thanks to Shelley, I was able to purchase my first home and finally stop wasting my money on rent payments. She was able to help me get approved to buy a wonderful house and we are so happy and grateful for all of her help in the process! A++
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March 2022 by Hazel Voshell
I needed help with an email and Tres helped me a lot with getting it all set up for I could get a loan and I really appreciate the people at collins so far I really like my new bank?
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January 2022 by Shawnta' Turner-Richard
The level of service I have received from this branch has been nothing but amazing! I will definitely sing their praise to any and everyone that ask!
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January 2022 by jared scott
I had to sit and wait over 30 minutes while they said it would take around 10.
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April 2021 by H. Ge
I had some issues with the Popmoney and called for help. It was Adrienne Garrett who replied my phone. She was very patient to help me go through all the steps until the issue is resolved.
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August 2020 by Pito Gonzalez
8/5 I'm hopeful but this is not a branch issue, corporate would make this decision. Also the agent I talked to was from the call center not the branch. 7/31 So I was charged a $10 incoming wire transfer fee for depositing funds into my account. Never heard such a thing and of course the agent is reading from a scripted post. If funds are deposited into my account for the bank to use, do not charge me for it. I may just move my chkg and mortgage to another bank.
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June 2020 by Ally Anderson
I wouldnt reccomend due to bad customer service.
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November 2017 by stanley henderson
They always there to help awesome bank
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February 2017 by Haley Andersen
Awesome credit union to use if you are looking to get financing for a home purchase. They are open communication every step along the way and take the time to sit down with you to talk about every question you may have!
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February 2017 by Danny A
Wonderful, friendly staff...great location......Couldn't be happier
