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April 2023 by Jonathan Colby
I filled out the online form to get someone to come out and give me an estimate on three windows. To their credit, they called fairly quickly, and set an initial appointment. On the day of the appointment, they called back and said the person that was scheduled to come out couldn't make it, and could they reschedule. I said that was no problem, and then they said "the person who was going to come out is actually here and would like to talk to you". OK, that's fine. The appraiser asked me how many windows I was looking to replace, and I said "three, but I am planning on doing the whole house eventually". And he proceeded to tell me that his boss was not allowing anyone to go out to anyone who had less than five windows, but he would make an exception for me since I was 'eventually' planning on replacing all my windows. A follow up appointment was then set for the following week Wednesday at 5:00pm. 5:00pm the following Wednesday comes, and no call or visit from the company. 5:30....then 6:00...then 6:30. It is now 8:13pm the night of my follow up appointment. They never called, they never emailed, they were a complete no-show. I will move forward with one of the other quotes I received, I will not do business with this company ever, and I will tell my friends and associates about this experience. Obviously they are more concerned with the profitability of a job than the human component.
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November 2022 by Tami Langham
Great experience with Window Source! Professional service and all windows and a sliding glass patio door all installed in 6 hours! They were wonderful to work with and at a great price! Thank you to ALL of the Window Source team! I love my new windows!!!Service: Installation
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August 2022 by R Shock
Tom & Kent did a great job installing my new windows! And Mike & Tanner did a great job with the white cladding around the windows! They cleaned up everything! The windows look so good! I highly recommend them if you are considering getting new/ replacement windows!Service: Installation
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August 2022 by Richard Smith
3 windows purchased and installed. Very happy with all aspects of this purchase. Excellent customer service and very personable young men to work with. Tom was excellent as was Tanner. Excellent workmanship. Would highly recommend this company for anyone. You won't be disappointed. Competitive pricing and excellent customer service. Doesn't get any better than that !! Thanks guys !!Service: Installation
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August 2022 by Brandon Pecha
I would recommend these guys to anyone. The dot com guy came and rechecked our measurements before we ordered our windows and the salesman was up front and honest about everything. When they installed the windows they had the upmost respect and honesty out of any crew I have seen. Tanner, the installer, let my kids ask him a million questions and was always happy to answer. If something was wrong they made sure it was fixed the correct way and didnt rush through to get it done. Will definitely be doing business with them in the future.Service: Installation
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April 2022 by Ellen Crayne
My replacement windows are great! It took two days-start to finish.Tanner and Scotty were the installers. They were prompt, courteous, explained everything clearly, and they cleaned up completely when finished! I would highly recommend The Window Source of Central Iowa ---(and I think their TV ads are hilarious).
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January 2022 by Shelly Kuboushek
Good product but the customer service with Kent left much to be desired. They called AFTER their scheduled install time to let us know they wouldn't be coming that day. When the rescheduled day came, no one showed up until 1 hour after install time. I had to call them to make sure they were still coming! We were offered no credit for the inconvenience of them not keeping their scheduled time twice and when I asked to have Kent call me to discuss our concerns, it took four times of me calling (over the span of 4 weeks) to ask to speak with him before hearing back. When he finally did call, he was rude rather than apologetic about their lack of communication and punctuality.Service: Installation
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November 2021 by SMJMike
We absolutely love our new windows and patio door. The crew who came to our house were professional, personable, polite. They got to work and stayed with the job until it was finished. Their work ethic was on point. From the initial contact, estimate and installation, it was an enjoyable transaction. The price was very fair and materials are top shelf. I would definitely recommend them to others. We had a construction glitch (no fault of Window Source) and they resolved the issue for us which wasn't part of the initial estimate. Thank you so much for going the extra mile. Seriously folks, if you need windows, you need to give Window Source a call.Service: Installation
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October 2021 by JoAnn McKinnon
We had 2 windows damaged by the deracho and the original installer said that the company of the windows were no longer in business but gave us an estimate. We decided to "look around" and The Window Source came out immediately, gave us a good price, had 2 more windows priced and decided to replace 4 windows at a very good price. Because of the back log of products we did have to wait for 4 months, but as soon as they came in, an installation date was scheduled within a week and we have 4 new windows! The 2 guys were professional,courteous, cleaned up both inside and outside and the job was completed in a timely manner. We are VERY pleased with everything from the first initial phone call ( Roberta is amazing!) right through clean-up. Absolutely would recommend this company.
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September 2021 by Kim Hall
Highly recommended The Window Source of Central Iowa. They did amazing job on our windows in March. Also put new siding on our house, just finished putting in on yesterday. Beautiful job on both projects! Thanks to Kent. All those who did the labor. Thanks Jim, Mike and Mike!
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July 2021 by Kaitlynn Kostka
We had Tom replace some of our windows before selling our house in 2019. He was amazing. He played “peek-a-boo” with our two youngest. They loved him! We recently had a new sliding door put in at our new house… they were professional and friendly. Thank you, Kent Reams & Window Source!!!
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December 2020 by Bailey Hawkins
These guys are awesome!!!! Beyond 5 stars!!!They are very fast, thorough, friendly, clean, and know what they’re doing! We got the quote and install in a very timely manor! We are OBSESSED with our new windows! Feels like a new house!! Than you so much!!!!
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September 2020 by Ryan Kramer
Highly recommend the Window Source out of Cedar Falls! Very reasonable price and the new windows and trim look phenomenal!! Kent was great to work with and Tom did a great job with the install. Very fast and left absolutely no mess behind!! Extremely pleased with my new windows!
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September 2020 by donna bishop
we had 17 windows, one large picture window with grids, and a patio sliding door replaced...we love them!...the window source team was amazing!..they were very efficient and quick...took them a day and half to complete the whole job!...we totally recommend them!..you will be extremely satisfied with their work!...great job guys!!
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August 2020 by John Smith
Bought windows 3 years ago and still wont fix poor install job. Inside window trim is coming off a few windows because of poor install from the owner Kent Reams himself and every winter I have frost around the window trim pieces around multiple windows because of poor install(see pictures). Don't waste your money with this company, find a professional window company.
