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February 2024 by Dean Malloy
The older lady Kelly who is the store manager working was rude, wouldn’t even let me explain what was going on with my battery. I was trying to at least get my core charge back from their garbage battery they sold me and she got pissy cuz I was asking questions and she told me to go to o reilys down the street and denied my core charge. Absolutely garbage service! She needs to be fired. Can’t keep customers with that kind of service!
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January 2024 by Rachel Johnson
Great selection of car and truck parts, cleaners,paints, additives and accessories. Helpful, kind, and knowledgeable staff.
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January 2024 by B A
Went here looking for a belt and was very polite like I was raised to be, the employee I asked for help and he wouldn't go find the belt in the back that online said was in stock all because he said that they took his belt wall down so he can't find any anymore. Asked the manager for help and she ignored me. Asked again and was told to shut up and that I won't be served by them because I am a white colonizer as she put it. Oh and when I pulled in to the parking lot it I noticed someone bringing in a TV from a minivan/mini SUV while someone else was loading parts into said minivan /SUV side door. When did AutoZone allow employees to trade parts for electronics. Yes AutoZone please fix your store. You've got a lot of illegal things going on here.
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January 2024 by DgK ALLDAY
Lady that came in for shift walked in door and was straight to help me w battery that had several people before me. Awesome help!!! Believe it was between 2pm and 3pm on coldest day this year way to go AUTO ZONE AWESOME EMPLOYEE!!
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December 2023 by Amber Seng
Be careful who helps you they tend to give you wrong parts but always exchange or refund no problem
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November 2023 by Leslie Daily
I visited this AutoZone on October 5. The staff was extremely helpful but I want to acknowledge Kelly Pierson For HER outstanding customer service! We were in a pinch, and she went above and beyond when I arrived at the store in the early evening!! THANK YOU KELLY!
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September 2023 by Evert Pearson
DJ the assistant manager was fantastic!!He went out of his way to do anything he could to make our store visit to Auto Zone was the very very best and it was!!Are used to go to AutoZone a lot but you had some different kind of people working there before and I quit this is my first time back in a long long long time because those guys work on there before and I hate to single them out but they were all African-Americans were horrible they could’ve cared less about you the customer all they want to do is walk around acting like they knew everything but they knew nothing.They were very disrespectful and I’m so glad you got rid of them and now that you have people especially one named DJ you will be getting my business again like before I always liked Auto Zone I had a friend that worked There for many years Lee Novak!Lee run a tight ship it was a great employee and I see a lot of that in DJ.EJ was so helpful I felt like I knew him on my wife and like I said he did everything within his powers to make sure our visit to Auto Zone was the best.So thank you again for a hiring DJ Fantastic assistant manager his knowledge of the products you carry and what they do and what therefore is superior he deserves a big pat on the back he is just one of those guys and wish you had working for you and I’ve had businesses and I wish I had him working for me when I had him. But now at 74 my business days are over but I always seem to go in a place in first thing I notice is the kind of help that a place has and what kind of knowledge they have what they’re selling and DJ he knows it all and that’s a compliment because he’s a wonderful wonderful person I wanted to write this on his behalf because he really impressed me I thank you so much for hiring him he’s at the 16th Ave. store on the west side of Cedar Rapids the southwest side so thank you so much and keep up the good hiring work. Don’t get the wrong idea I’m not racist I had many black people working for me but these guys just seem to not care about nothing you did the right thing you made the right move so please don’t take my oh comments as prejudice.I sincere thank you so much.Sincerely yoursEvery Pearson
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September 2023 by Bryan Ballard
Get service from the one employee working that day. They seem to be suffering from the same issue as most places, not able to find help. I can't fault them for that. Store was still very organized and stocked. Fairly clean
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September 2023 by Brendan Timmons
Caring staff. Kelly was so understanding and extremely helpful and caring, explained the differences in parts and cost and got me on my way to fixing my vehicle very quickly.
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July 2023 by Rick Junkins
Kali Y. helped me, and now she is my favorite person there. Very knowledgeable and knew what to do and where to get what I wanted. This lady deserves a raise! 16th Avenue location. Thanks a bunch Kali!!!
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June 2023 by Jalissa M
I came in today as my fiance had purchased the wrong part to our vehicle. Kali was so helpful! I came in requesting the wrong part and she helped me to figure out exactly what it was that I needed. Very polite, and patient with me, excellent customer service, thank you!
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May 2023 by l-p c
Your "online store"?Leaves a LOT to be desired.It is in no way user friendly.You type in a part and instead OF that part you lead down the rabbits hole..Come on guys . get with the other companies and make your "online stores" actual online stores showing your products and prices..I live 10 miles from town I'm NOT going into town just to walk your aisles to compare prices,, I'll go to the company that makes it easier for me to know what I'mA). Looking forB). Prices of itemsC). As well as various other items I may need.You and your co. Do not do that for the customers.Thank you for your time.
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April 2023 by Mandy Benner
Reggie and his assistant manage went above and beyond to help ensure I got the part I needed during an emergency repair. I can't thank them enough. It is because of their excellent service that I will ONLY be getting my parts from this store from now on.
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April 2023 by Nadine Annadana Karan
Too much to list. Suffice to say the store closing staff didn't want to do anything.
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April 2023 by Esther Flecksing
I always come to this auto zone to replace wipers or get other stuff for my cars. Demetrius is always very helpful with replacing the wipers and he is very friendly! Definitely recommend this specific shop!