Cedar Rapids Bank & Trust receives mixed reviews from customers. Some describe wonderful experiences and helpful service when setting up new accounts, with staff noted as fast, efficient, polite, and respectful. The bank's community-minded events, like free document shredding, are appreciated. However, other customers report significant frustrations, especially after returning to the bank. Complaints include bad customer service, long waits for responses, problematic mobile banking with transactions disappearing and cards being declined, and a lack of competitive features regarding fees, early direct deposits, and transfers. While some feel comfortable and recommend the bank, others find it lacking in updates and not competitive in wanting to keep customers, citing a need for improvements in service, technology, and communication.
