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July 2023 by Adam Forshier
We got our appliances for our new house through them at suggestion of our builder. The positives were their prices were the lowest compared to others, and they would hold them for us.The negatives, very difficult to get in contact with, phone calls, emails, etc would sometimes go weeks unanswered. I had to go to the manager several times over that.When it came to installation I was very disappointed. They came to install the dryer, did the propane conversion on our hardwood floors scratching them in the process, they wore their muddy shoes thoughtout the house, and on top of that broke the ignitor on our dryer during the conversion and claimed it arrived that way.On the broken ignitor they arranged service with samsung, no idea when they would get to it, so I bought an ignitor out of pocket myself and fixed it the next day. No other alternatives were proposed by them other than wait months for samsung.On the washer hook up they shoved the drain pipe so far down into the trap it was throwing draining codes until I figured that out.Lastly on the dryer hook up the vent pipe fell off when they pushed it back so the first load we did led to moisture everywhere. I fixed that as well.Overall good prices, but poor customer service and unprofessional installation leading to damage to my house is unacceptable. You probably won't get any worse service with the big box stores.
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October 2022 by Ernie Rundall
It's nice
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September 2022 by Gary Nelson
This store has horrible customer service. They keep records for only one year which makes obtaining information difficult. Moreover, they fail to facilitate working with another company about repairs. They can tell me they sold me a product, but then they can't bother to keep the details to help facilitate repairs. I buy many products like this. never again in this store
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July 2022 by Liliane A.
I was looking for a light fixture for our new bar. I dropped off my kids for a birthday party that was next to them so I thought I'd go in & if I found something I'll order it. As you walk in, their staff will look at you from distance to try to see if you're worth helping or not. No one will talk to you or assist you. When I asked for help, I got treated with rudeness and felt out of place that the lady cut me off and just walked away. I just walked out and NEVER AGAIN!!!!! No one should be treated this way regardless of how they look! Shopping for your house should be fun and enjoyable. Regardless of what your sell or how you do it, no one would want to walk in your doors if you're rude, short, and unhelpful, especially not in Iowa!
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April 2022 by Steve W.
Hasn't gotten back to us on estimates after indicating we would get estimates over a month ago. We tried contacting the individual that worked with us and she doesn't get back to us.
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April 2022 by Josh Holland
Useful as a show-room, but not much else. Sales assistants are by appointment only. Labelling on products is obfuscated which is annoying. There is a receptionist at the entry, but they neither greated us or said anything when leaving. Location was useful to us to take measurements as we knew what we were looking for. Would have bought a new $1k faucet there if they offered any help, but since they didn't, we went home and ordered online.
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February 2022 by Nicole H.
The staff will look you up and down to decide if you're even worth acknowledging. Iowa is supposed to be friendly and the staff here are not - especially to the elderly. Will not go back.
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November 2021 by Karen M Haskell
Love there lights. I have brought two from them.
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September 2021 by Dan Riedell
Really nice options for all kinds of home needs. You may want to make an appointment to ask a professional.
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August 2021 by Catherine Nepola
I can't say enough good things about this place. I was just looking for kitchen cabinet hardware, not a whole kitchen remodel, yet they treated me and my project as if it were a big deal. I had no problem getting an appointment, didn't mind the Covid precautions they were still implementing, and everyone was courteous and very helpful. Sabrina was very patient with me, answering all my questions, allaying any doubts I had and sending me photos to show what my project would look like. There was a delay with shipment, as is standard these days, yet she kept me up to date on what was happening and notified me the minute my hardware arrived in the showroom. I would hight recommend Ferguson's and especially Sabrina.
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August 2021 by James And N.
I can't say enough good things about this place. I was just looking for kitchen cabinet hardware, not a whole kitchen remodel, yet they treated me and my project as if it were a big deal. I had no problem getting an appointment, didn't mind the Covid precautions they were still implementing, and everyone was courteous and very helpful. Sabrina was very patient with me, answering all my questions, allaying any doubts I had and sending me photos to show what my project would look like. There was a delay with shipment, as is standard these days, yet she kept me up to date on what was happening and notified me the minute my hardware arrived in the showroom. I would hight recommend Ferguson's and especially Sabrina.
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June 2021 by Ma C.
OK I'm gonna break it down. Number one their location has not been updated on Apple Maps. Not a terrible deal but not that hard to fix. I only drove around for a half an hour trying to find out their actual location. Also they don't give me their local number. And corporate is less than friendly or helpful. Also when you get there their doors are locked. I get it they're all scared of Covid but they're the only place in town that still has their doors locked. When I went there to pick out some things for a new construction build they acted like they've never had children come they didn't have seating arranged or were even prepared for our visit. This seems like a tired corporate business who has no motivation. It's crucial to be excited and to help people design their homes oh. I would never do business with that again. UPDATE: look at the phony response from management below.
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May 2021 by Shirley Hermansen
Brandi is wonderful to work with.
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November 2020 by Lyn Curry
My husband and I met with Adam and we were both so impressed with his knowledge of products and the wide array of features. He was respectful of our budget and never pushy.
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February 2020 by A Amazing
Great appliances and fixtures! Extremely knowledgeable and helpful staff! They have something for everyone!! Take a tour!
