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October 2023 by Xzavier Carsten
Driving up to this location I thought it was a Hertz repair shop. It was in such a weird place. Walked inside and was greeted by a super cool guy. I had went to another location and they gave me such a dreadful time. He got me in a car within a few minutes. Is it bad to say that him and his staff were all super attractive? Anyways, highly recommend this location.
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October 2023 by Margaret Ann Schaaf (Magz)
Excellent service. Very efficient and helpful.
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February 2023 by Joy Fuller
If you want to be certain you are working with the absolute finest vehicle rental company in Cedar Rapids, Iowa, trust your business to Patrick, the manager of this Hertz location.First, do your research and find your best deals. This Hertz location will come up as one of your best options, price-wise. Price was certainly the reason I rented a vehicle from this location recently. But if you want some assurance that you’re working with someone who is determined to show he cares about his customers’ experiences,, and will actually exceed your expectations in personal and caring accommodations, Patrick is the man to keep on speed dial.As a local small business owner, as well as as occasional personal car renter, I think it’s essential to support the best of us and to help amazing people grow their professional network and business net worth.I’ve rented from a couple lower-cost car rental companies out at the airport and was disappointed in surprise location-limited ranges and dubious surcharges this past year, and the convenience of renting at or within shuttle distance was not worth the discounts. Take an Uber to this Hertz location instead. It will be well worth the small effort.Kudos, Patrick, for all your professional advice and assistance that was delivered with a genuinely warm and personal touch.
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December 2022 by Rebecca Henderson
Tried to pick up the rental car today and arrived at noon it was completely closed and I had no notification that they would be there. The reservation stated 12pm.
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July 2022 by Brynn Schrock
Horrible service. Denied rental bc my card did not have chip. I was trying to get my daughter to Archery Nationals & they did not care. We missed A once-in-a-lifetime event.
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July 2022 by Stephen McELwayne
In and out fast great car excellent service. Thanks Isiah
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May 2022 by Greg Finch
Got the rental through Priceline . Over all good experience I can only say when using price line and you pay for a damage waiver they don't know about it and you are not told about a 200.00 deposit so be prepared for the added expense if using Priceline car was nice . Would rent from again
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April 2022 by Kayleerae Entwisle
Wish I could give 0! I had the car for not even 20 minutes before a tire went flat! No spare! Waited on hold for 30 mins after having to keep calling because line dropped! Told me estimated 2 mins for towing never showed! Thank goodness I lived in state and had alternative ride! Charged a fee if I wanted a exchanged car delivered! Had to drive back plus another 45 mins on top to pick up rental At a different place because everywhere was closed! They did make the exchange process easy but definitely won’t be using a rental car again from them!
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November 2021 by Andy Aalderks
This location is fantastic and always makes for a great experience. I wish all car rental locations could be at great as this place.
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November 2021 by Matthew Wymore
Not a fan of Hertz. They do not take a debit card when picking up your car and I think their rates are inflated. Do your research when you rent, but I would pass on Hertz.
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October 2021 by Christopher Dee
Hertz is trash. They dont provide emergency roadside service if you break down. Dont rent from them.
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September 2021 by Hanna Nuss
Great experience and the agent went above and beyond to help make my rental happen.
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September 2021 by Jen Ketelsen
We love renting from this location. It's rarely busy and the staff are great to work with.
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August 2021 by Danejia Lobdell
They gave me a car that was literally soaked in water it had mold and mildew all in the car, when I got to Colorado it took me four different Hertz just to get a replacement and then they gave me a replacement with squeaky breaks I have decided that the only hurts that I will deal with for now on it's either in Dubuque Northwest arterial or at the Atlanta airport
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August 2021 by Aj C.
The first thing that upset me about my trip there was the fact that I was having an emergency and needed a car that day and at no point was I told that when doing Same day pickup I had to use a credit card, i could not use a debit card or even cash. I don't like having credit cards so I only have one with a $300 limit for emergencies and that was not enough to cover it. The next thing that upset me with that whole situation was that the representative that I was working with, didn't seem to care about the situation I was in, felt no need to help me figure out my options for how I could still rent the car without a credit card, he was the least Helpful person I have ever had the misfortune to interact with, I will not be going back to hertz in the future as I had to walk to another car rental company (since I currently don't have a working car as is evident because I'm renting a car in the city that I live in) who were more than helpful to help get me a car rental. Hertz might have been cheaper, but it was more than worth it to pay the extra money for a company that actually priorities customer experience and eases the interaction
