PetSmart is a large pet supply retailer that offers over 10,000 products for a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, hamsters, gerbils, and mice. Customers can shop in-store or online with the option to pick up items within two hours at their local store. The store provides a clean, well-stocked environment, making it easy to find what is needed. Although store sizes may vary, all locations aim to meet customers' pet needs with a good selection of products. In addition to shopping, PetSmart offers services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. Staff members are praised for their helpfulness and knowledge, with one employee going above and beyond to assist a customer in finding a product and recognizing a clearance item. Customers appreciate the friendly and helpful staff, including managers who are willing to assist with issues like order cancellations. Many also value the store's support for rescue animals and donations for shelters. Overall, PetSmart is seen as a clean, convenient, and friendly place to shop for pet supplies and services, with staff that often provide excellent customer service.
