PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for various pets. Customers appreciate the excellent service provided by staff members like Megan and Cassie, who are known for their friendly and caring personalities. Grooming services are highly praised, with Sarah successfully grooming even the most difficult cats, and Cassie making puppies feel welcome while delivering great results. The store is noted for its helpful staff who assist customers in finding the right items and suggest healthier options for pets. Additionally, PetSmart offers services like dog training, pet grooming, and adoption, making it a comprehensive destination for pet care needs.