Victra, a Verizon Authorized Retailer in Cedar Rapids, IA, is known for providing friendly and helpful customer service. The staff, including store consultants and managers, are dedicated to assisting customers with a wide range of wireless devices such as phones, tablets, accessories, and device protection. Several reviews highlight the knowledgeable and outgoing staff, especially mentioning a team member named Steven, who consistently demonstrates excellent multitasking skills and a genuine desire to help customers. Customers appreciate the store's willingness to support them even close to closing time and the clear explanations of device features and plans. Although some wished for more in-stock phone options, overall, the team’s helpfulness and commitment to a positive experience stand out. Victra aims to connect technology to life in a trustworthy, fun, and profitable way, ensuring customers leave satisfied with their service and products.
