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January 2024 by Ike Moon
I really wasn't going to leave a rating at all because I know these are terrible weather conditions, even for tow trucks. I just wanted to vent that if you realistically don't know if helping your clients is possible, LET THEM KNOW. I was prepared to wait in my car for a couple of hours, not days. I let them know my situation and only after the fifth call did they think to advise me to be escorted back home via a Lyft driver that they couldn't even find. Fortunately my car miraculously started working again and I got home just fine, but it was one of the scariest nights of my life. I have the utmost empathy for you guys and your crew, I just wanted to remind you that being honest can make a huge difference to someone, even if it's to say you can't fulfill your promise.
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December 2023 by Destiny Brown
Been with AAA for maybe 3 months. Chad was very helpful with purchasing the insurance but extremely silent and slow with any follow up questions. Canceled my policy and will not to business with Chad again.
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November 2023 by Christine
If I could leave 0 stars, I would. I have never been lied to and insulted by one company in one afternoon. Being told I could have my car towed from the mechanics parking lot where it died (on recording) after I already had gotten both the key and permission from the mechanic to do so. Then told not only would they not do it, but accused me of stealing my own car.Never been insulted in such a way by any other place I have lived by any other company. Be warned when wasting your money.
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October 2023 by Uther Pendragon
Excellent customer service!
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October 2023 by John Barrett
Great advice for travel.
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September 2023 by Brian Pressler
Great experience. Got an intentional driving permit really fast! Friendly people, also bought trip insurance. No pressure, very helpful.
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July 2023 by Mary N.
I had a great experience, and received a competitive multi-car insurance quote. Also became a AAA premier member due to an awesome discount. I recommend looking at their products.
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July 2023 by ALS
Very friendly and helpful to AAA members and others
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May 2023 by Jon A
Quick service photos are free for AAA members.
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April 2023 by Keith Oliver
The staff here at AAA is phenomenal. I’ve been a member for a few years and I’m about to travel overseas. Swung by to get my international drivers license which was a quick and easy process.
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April 2023 by Joe Sullivan
Was great experience with getting passport photos. Also asked about help with smart phone AAA downloaded app.
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April 2023 by Terry Winters
Very pleasant and helpful staff!
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February 2023 by Marie Sayre
I spent 40 minutes trying to talk to a person. Finally got someone and she didn't know how to answer my question and spent another 10 minutes trying to find someone that could help. At least that was what she said. Very poor service and were continuing to push the upsale, insurance, travel, memberships and so on!!!
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November 2022 by Alexis Dezic
Highly suggest a different insurance company. Enough said.
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October 2022 by Chris N
The guy is kinda weird when I walked in but I recently purchased insurance from kristen Clancy. I must say I was kinda harder customer never having business hours off and absolutely no ducks in a row. Kristen was a sweetheart she was always ready and got back to me pretty fast giving me notice if she was not at work considering the holidays. I recently purchased a truck and I feel she went above and beyond to help me in everything that I needed. I'm very fortunate to enjoy her professionalism. She really made me feel like she cared about my needs and what I was trying to accomplish. I would hope her company is able to recognize the effort she really puts out. Thank you kristen
