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July 2023 by Kathy Hall
I had fraud on my card so had to take off work early to get a temporary card because I work the same hours they're open. The girl gave me the card and said I could activate it after 6 pm. I tried multiple times with no luck. Called customer service. It had never been put in. Extremely frustrating and they are not convenient since they are closed now on weekends.
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April 2023 by Jessy Lazear
The tellers here are extremely friendly and efficient, always ready to help with whatever I need.
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April 2023 by Brianna Legg
Friendly staff with great customer service!
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April 2023 by Karim Agha
I opened a business account with Jazmine, the process was extremely easy and efficient. The tellers were extremely helpful and recognized me when I walked through the door with a welcoming smile.
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April 2023 by H S
I strongly suggest not using GWB/First Interstate for your business. I would definitely suggest you find a bank with people with integrity, because the people at this bank have none. Their intention according to another bank we talked to was for us to fail, and they wanted our site for a bank for them. A loan to own, would you want to do business with a bank such as this?#crookedbusinessbank
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March 2023 by Michel Rohner
Friendly staff and a bank I can certainly trust with both my personal and business banking needs.
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January 2023 by Mo's Lawn care services
Very nice and friendly staff
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December 2022 by Carlos Espinoza
They forgot to order me a debit card, after more than 30 days they cancel my temporary card with no notice.,Went this last Friday to get another temporary card and he told me it will be ready to activate at 6pm Friday.,After many attempts I called costumer service and the guy never got the card ready for activation.,I have my daughter sick with temperature and I had to steal medicine from dollar general because I was not able to access not one penny of my account.for the whole weekend…, CLOSING MY ACCOUNT THIS MONDAY ., worst bank with the most incompetent workers ever… I wished I would have gotten arrested taking that medicine.
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November 2022 by H and L Serv
If you have a business loan here you are either desperate or ignorant...there isn't a worse group of VP who work at banks in the city of Des Moines...do yourself a favor...get your money out of here...pull your business loan...I did and it was the best business decision I ever made.
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October 2022 by Jack Rip
If you have a business loan here I highly recommend finding a better bank, or better yet a credit union. You can't be in much worse hands than you are here... absolutely pathetic people.
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September 2022 by Russell Thorngren
I can't ever tell when or when their not. They keep Google updated so don't count on Google or what is posted. You call and says to get online but I have not found anything that keeps updated so I you have to drive there. And sometimes you get lucky and sometimes you don't.
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September 2021 by Jeff Raines
The tellers here have always been more than friendly and courteous. Put a smile on my face every day! They are efficient and have always treated my business and me very well!
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July 2021 by Soleiman Baydoun
I have recently opened an account here, the customer service within the branch was perfect, I got exceptional help from Josie. The staff over there are very friendly 5 stars. But,I am giving a 2 star rating based on the online experience and mobile app, everything seems complicated especially if I am making a transaction online it will not go through unless I call and verify with the phone banking which is closed on weekends so don't expect to buy online during weekends!I appreciate the security but there are other ways such as OTPs that can be sent to the registered mobile or email.Also the interface of the e-banking system is very outdated and not user friendly.*****It wasn't expected to get a call, its great to see actions are being taken, as mentioned above the staff are professional and great service.I hope that they'll update the online app or system with security mechanisms such as OTPs and Authorization texts for local or international transactions rather than having to call phone banking.Editing reveiw from 2 to 4*.*******
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July 2021 by Samuel Fangman
Exceptional customer service and staff.
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March 2021 by Chuck S
If you have a business loan here I highly recommend finding a better bank, or better yet a credit union. You can't be in much worse hands than you are here. #leavethisbank
