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October 2025 by J D
Definitely would recommend. Chad and his team went above and beyond and exceeded my expectations. The car looks like nothing ever happened
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March 2025 by Brandon Morrison
Great people! Very helpful!
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March 2025 by Jordan True-Canales
Jeff Carman leaves the best voicemails. Always had the details I needed, so I never had to call back. It made my life a lot easier not worrying about my car, repair timelines, or trying to find time away from work to call back. Thank you, Jeff and Lithia!
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February 2025 by Jasko Vikic
Brady and his team have been nothing short of amazing. Delays on parts are out of their control but communication and attention to detail has been amazing from them. Thank you guys for taking care of me!
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January 2025 by Connie Parkins
Did fantastic on my Subaru! Great paint job and interior detailing was awsome! Looked like a brand new car!
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October 2024 by Chelsie Lyons
Body shop had my car for almost two months. Never called me to tell me my car was finished. When I picked it up… car wasn’t washed. Car was dead and I had to jump it. Plus there was NEW Damage done while in their care. They didn’t tell me about it or fix it. When I brought it to their attention he said they’d have to call me later.
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September 2024 by Shane Bennett
Great to work with, great work, and great people. I highly recommend.
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September 2024 by Mike Handy
I had an excellent experience working with this shop. I wanted to “freshen-up” my 2011 Toyota Tundra by replacing a number of moldings. They were originally black and had become light gray over the years. Chad researched, found, and ordered window moldings, roof moldings, and cowl. Once all the parts had arrived, the technician Sergio had me in & out in one afternoon with everything installed. In addition, Abby at the front desk kept me well informed on the parts as they arrived (being so old, the parts came in from several areas of the country). Obviously this was not a big project, but the Lithia staff was very accommodating.
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August 2024 by Thomas Gravelle
Great service!
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June 2024 by Pravin Patel
Very poor customer service. Adviser I was working with is too busy to call me even once during whole repair process. I would not recommend.
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June 2024 by Bryan DeJong
These people, especially Jeff Carman, took the best care of me and my 911 when I had a little parking lot incident. Paint is perfect, and they got me in quickly!
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May 2024 by Kyle N
Our insurance company sent us here as one of their "preferred shops" in the area. We had an estimate done for some pretty straight forward front end damage (Bumper, grill, and some headlight assembly). After accepting the estimate, we were told the soonest they could start work was 3 weeks out.
So after waiting 3 weeks, we drop off the vehicle and are told it should be a couple weeks but they never know until they strip everything down, etc.
It took the shop 6 weeks to complete the work...6 WEEKS.
During this time there was virtually no communication coming from the shop on what was happening. I had to call every week and every week I was told it would be ready the next week, only to wait and hear nothing, and call back. If the shop's story is to be believed, the wrong parts kept being ordered over and over (3-4 times according to the representative - that's got to be some sort of record!). I never got the sense anything was being done to fix these mistakes or make anything right.
The kicker: we get our vehicle back and there's a quarter sized chip on the hood that wasn't there before. I was pretty shocked they would return a vehicle to a customer with NEW damage.
After reaching out to the shop, I was told the chip was an issue they were aware of but apparently never thought to call and inform the owner of the vehicle. They told me this is a recall issue and took no responsibility for the damage occurring while in their possession. They said they could do a minor touchup but wouldn't guarantee the work. I told them not to bother and am reaching out to our dealership.
It's always surprising when such large outfits can resign themselves to this poor of a level of customer service (and actual service). I would not trust this place to properly inflate my tires - don't leave your vehicle with them.
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March 2024 by TheyCallMe Nyquil
Awesome body shop. On time, clean, staff super friendly and helpful.
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February 2024 by Elizabeth Meyer
I was so upset and infuriated when my 2022 X5 (which I have taken METICULOUS care of since buying it new) was vandalized and, control freak that I am, I dreaded having to leave it at the body shop for repairs.
I needn't have worried, Lithia did a great job on the repairs, they delivered my vehicle back to me on time, on budget, and even cleaner than when I dropped it off.
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December 2023 by J B
Brady and the receptionist were great!
