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October 2023 by Amanda Strahl
I would give 5 stars to the person. who sold us our washing and dryer and also the delivery people and installation. But 0 stars the the customer service with our kitchen appliances set as fridge was too big for the spot after giving measurements and showing a picture. Then returning to the store to pick out a new fridge Alex the store manager would not even talk to us to even try and make us happy. Now I have mixed matched appliances and there suggestion was to return All Who wants to keep taking vacation time for appliances when should had been corrected the first time
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October 2023 by lydia chandler
We absolutely love shopping here- Rick is usually the one that helps us and he is amazing! He’s is very knowledgeable and honest not to meantion loves seeing our kiddo. Great deals and great quality as well!
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October 2023 by Charles Bischof
We received great assistance from our sales representative. He provided us with the information we needed to make a selection. The prices are clearly marked on all the carpet samples, making it easy to comparison shop. Right now, the prices are especially good because installation and carpet removal are included in the carpet purchase. Since we're doing some renovations, we need the old carpet removed several weeks or months before the new carpet will be installed. Because of the delay between removal and installation, there is an additional trip charge, but the cost was reasonable.
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October 2023 by T S
This place is terribly organized to the point where they should be embarrassed. We ordered automatic blinds a while back and they order the wrong parts twice so we had to have people come out 3 seperate times to get them up. We ordered the silent motors and they still didn’t install the right one’s but wouldn’t admit it. We had dealt enough with that job to where we just said whatever about it.After a few years went by and my wife wanted to get blinds for our sliding glass door. I begged her not to go through this place but she liked the look of the product they offered so we went with them. Installer came out and what do you know, they ordered the wrong brackets and had to reschedule. So this one required two separate trips for this job. People usually have to take off work to be home for these to get taken care of but they don’t give a damn. They’re not even apologetic or offer a discount for their mistakes.If you go with them just prepare to be disappointed or have multiple appointments to get the job sort of done right.
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October 2023 by Tj V
Very friendly & helpful employees. I knew what I wanted but still needed to set up the 24 month no interest financing & it only took about 15 or 20 minutes for my entire visit from finding a clerk to help me make my purchase to finishing the setup of the delivery and 24 month no interest payment plan.
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September 2023 by Maureen Miller
KEEP AN EYE ON THE DELIVERY GUYS!! We recently purchased a refrigerator from NFM. An appointment was made for the following week to hook up the ice maker (outsourced of course). When the two guys left, my husband noticed his money clip, containing approx $150.00 was missing. He had moved it into the other room to keep it out of sight. Little did we know, one of the guys was in the dining room the whole time, out of my husband or the other guy's line of vision. Very disappointing . They won't see us in their store again!
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September 2023 by Dawn P.
Can't beat selection. Everyone was really responsive and knowledgeable about the products. Bought washer and dryer. Fairly seamless. I knew what I wanted for features and the directed me to the right products. I left shopped around and decided they were the best deal. They were slightly cheaper all around and carried the top rated products.
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August 2023 by Luke Hall
Appliances delivered two hours prior to scheduled delivery. Washer and dryer installed in 5 minutes or less with no test run. Water leakage covering entire bathroom floor. New washer delivery 5 days out. Cannot get ahold of anyone in the store as their phone line drops any phone call after dialing extension.
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August 2023 by Doreen Denger
Douglas was extremely helpful about my new stove & potential benefits of a new refrigerator. We only purchased the stove for now, but we’ll be back! Great service! Thanks!
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August 2023 by Justin Lima
The process here was not the best. NFM gets 4 stars and it only gets them becasue of Isabela C (Back in corporate) and Vera (in this Clive location). Outside of those 2 the process was less than ideal. But, these 2 people made it right. If it was those 2 alone i would rate 5 star (or higher if I could). These 2 people are rock stars.
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August 2023 by Robert Blayer
A huge choice of appliances, especially dishwashers. We purchased one from here. The wait is 2 months out, but free delivery and we live about 60 miles away. Staff was very helpful, friendly and professional.
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July 2023 by sarah briley
I was ignored by myself when I walked in but the couple behind me weren't!! Seriously people this day in age? Finally Henry came over and asked me if I'd been helped! Henry was great to talk to and very informative about each product and my concerns! So thank you again Henry. We came in a couple more times before we made our decision!
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July 2023 by James Taylor
Cartier was truly helpful and friendly. Helped me purchase the right living room set that was a perfect match for my family's needs. We will go here first for any furniture and appliance purchases. Thanks!
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July 2023 by Sharon Evans
Have been shopping at NFM for years now. My first choice for flooring, appliances, and electronics. They helped me find the right appliances for my kitchen and laundry room remodels. All quality products that are still working well for me after many years. They have installed vinyl flooring, carpet and laminate wood flooring and done an excellent job. I usually shop their sales and take advantage of zero interest offers that saves on these items as well. My Samsung TVs were a great find. When my daughters bought their homes and wanted to update, NFM was our first stop and they always found what they wanted at competitive prices. Check out their new store location which has much more space than their previous store...even more to choose from for your home!
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June 2023 by Evan Schurman (ES Sports Cards)
Excellent service and the lowest price I found in DSM. They also had the item I was looking for in stock vs others requiring at least a 2 week wait.
