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July 2024 by Reid Schultz
Went to switch a phone from android to Apple. Noah was the Team Member who assisted me. Very knowledgeable, polite and patient. I appreciated his assistance.
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July 2024 by Lumea Howard
I have brought my iPhone to this location twice in the last couple of weeks with issues. Lexi has been enormously helpful both times. Honestly, she’s been the most helpful customer service representative I’ve dealt with at any company in the last 12 months. Thank you for a wonderful experience.
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May 2024 by WhatsInAName
Let’s talk about Lexi.
If you are looking for unprofessional eye-rolling, you have the right person.
Looking for someone who doesn’t understand no means no, she’s got you.
Want the person who squats down at the counter and tells she worked for Apple & that Verizon’s insurance is better - she’s got the deets. (She was selling an Apple device btw).
Do you want to be berated + eye roll and a tsk when you say, “No, I don’t want to pay $17.99 month for insurance.”?! Lexi will definitely be there to do that for you.
But wait, there’s more!
IF you are told no less than 3 times it’s $30 extra for her to help you “active and setup” the device you WOULD be torn, right? I mean I was kind of assuming the device we were buying might come activated under the “activation fee.”
I certainly don’t think it would be free for anyone to setup or teach me how to use a device. I DO think trying to say said device’s activation won’t be “included” is a bit odd.
NB: do not ask anyone for clarification on this bc not even the manager will confirm that the device is, in fact, activated.
Verizon needs to do much better. I am so tired of feeling like I’m playing a shell game when I am in your store trying to BUY things. It’s old.
Stop making going into your stores a predatory event.
I’m tired of having to have a manager wait on me bc they make nothing off the sale.
Plus, the manager didn’t even bother to apologize for the theatrics and pressure. He did say Lexi was incorrect about the insurance. Soooo, there’s that.
All of your very inappropriate sales people should be working for base only.
Thumbs down again in store! If you can try their online/phone sales because they really do a decent job. It was my mistake for not planning better.
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April 2024 by Wendy Grimm
I went in for a new phone today and had a great experience! Dusty was very helpful and knew his stuff!
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April 2024 by Addie Clarahan
If I could give this store zero stars for customer service I would. I had customer service on the line because the First Lady I talked to in the store was rude and refused to listen to anything I was explaining and when I talked to the second person in store and he also refused to help me the customer service guy told me that he couldn’t believe how he was talking to me and not honoring what I needed. I got a huge discount though so I guess thanks for the rudeness!
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March 2024 by Clayton Maris
Was just in, and the manager told me that it's totally normal for my brand new Samsung Galaxy Ultra 24 to lose 78% battery in 1.5hours.
If you aren't buying anything, these people will not help you
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March 2024 by Monica Augspurger
Nick was patient and helpful. He realized that I had another appointment to get to and went above and beyond to quickly resolve the issues I needed help with.
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March 2024 by Kayla
Dusty did an amazing job! My husband even says that was the best experience he’s had walking into Verizon! Thank you Dusty you’re truly amazing at your job!
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February 2024 by Charles Bischof
My wife was thinking about getting a new phone. After reviewing her options, she decided to keep her current phone for a few more years. The salesperson provided her with her options and didn't pressure her to buy a new phone.
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February 2024 by James Dahlke
Stopped for assistance 2/7/24 with a texting issue on my phone. Ashley to the rescue! She worked for over an hour and finally was able to resolve the issue. She did not give up. This is why I like working with the Verizon! The support is unbelievable! Staff is fully trained. Thank you Ashley!!!
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February 2024 by Colin
Worst customer service experience. Agents were not willing to help and just referred us to call Verizon. They were rude and very disrespectful.
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February 2024 by Benjamin Burling
Verizon shipped my phone to the wrong address and it's going to my parent's home 45 minutes away. This is after I had already provided a current address multiple times. An additional option that comes with a monthly charge was also added to my plan which I specifically said I didn't want. I originally thought the phone was being sent to the store for pick-up, but it wasn't until after the transaction was completed that I was told the phone was being shipped. Customer service said they'd update the address to my current one since the phone was a pre-order and that they would take the optional package off our account (which they did). However, the phone still shipped with the incorrect address listed.
When I called customer service again they said it was out of their hands and to call UPS. I called UPS, but they told me Verizon ships with the no change of address option so I can't have it redirected to the correct address, can't have it held at a local distribution center near me, and this forced me to drive 45 minutes to wait for the phone so it wasn't sent back to Verizon's warehouse and I'd have to redo the order all over again. It's supposed to ship 2-day air and while I was waiting for the truck to show up during UPS's estimated delivery window I got a notification that the delivery has been rescheduled for tomorrow. I had to get last-minute PTO approved for tomorrow (after already using part of my PTO for the supposed delivery today) so that I can go back home and wait for the phone to theoretically be delivered.
This has been a major inconvenience and I'm highly disappointed that Verizon could not fix a mistake they made. A customer should not have to jump through this many hoops and spend their own time, money, and PTO to receive an order that should have gone directly to the correct address in the first place. I understand that mistakes happen, but it's the responsibility of the company to do whatever is necessary to fix the issue and make sure the customer is, without a doubt, taken care of.
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January 2024 by Justin Thompson
The staff at this Verizon Location are very Helpful and knowledgeable about products. I was having an issue with my IPhone and took it in for some troubleshooting. I didn’t have to wait very long for someone to greet me at the door and then have a specialist help me with my problem. I do believe that this store is an actual Verizon retailer and not a franchise owned location. I highly recommend this location for any purchase or trouble shooting of devices Apple or Android.
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January 2024 by Mark Clouser
Quite possibly the worst customer service I have ever had. I will NEVER darken the doors of this location again. Unfortunately, there are plenty of sheep that will. I highly recommend you go to a different location or a certified retailer. The "deal" that I was given, changed on me mid-purchase. They then the offer was no longer available, not on my account and they could not see how I was ever offered that deal in the first place. On the drive home, I was somehow able to get the original deal that was made available to me at another location. Happy to give my business to people who actually know what they are doing.
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January 2024 by Ben Feld
They need to put a direct phone number to their store online so that customers can call and schedule a time for an appointment.
Update: I arrived at the store and there was no need to set up an appointment. Service was great.
