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March 2024 by Charlotte R.
I was very impressed with the beauty section, maybe even better than Target. It's not the cleanest, but will do. Why the low rating? Service. In the past month, I had gone to get my passport photos done. First, they were overpriced and done WRONG. They made me put my hair behind my ears and over my shoulder and then redid it. Normally, this wouldn't bother me, but the man editing our photos took his break when he should have been editing them. What the heck?!? I decided to look around the beauty section, which I already mentioned was great. However, I looked around for 30 minutes! I went to the photo section and asked about my photos. They said an hour wait, which is just outrageous. I really just wanted to get out of there, so I went out to eat at nice pizza place. I came back to get my photos, and was not impressed. They had not edited anything! I still took them, although upset. Recently, I went to fill out the other forms for my passports and the workers there told me they did the photos in a weird way. The same place also offered CORRECT passport photos for half the price. Please get better service!
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November 2023 by Cliff K.
The nice thing about Walgreens is it's a convenience store as much as a drugstore so they carry some of the items that I need sometimes from Viva paper towels, Laundry soap,to food- some groceries and typical convenience store things like chips, donuts, pop, water and ice cream. The first aid items are extensive, and they have a large health and beauty area. They also have a small household supply area and school and office area. The customer service was great. I had two different staff members who took me directly to the item I was looking for. When the line started to get long, they called someone up to the front right away. Just remember, it's about expectations is understaffed, so I always appreciate the service staff who are working. I really try to look them in the eye when I'm checking out and tell them I appreciate the work they're doing. It's a small thing, but I think all of us can do it. "Be kind whenever possible, and it's always possible - Dali Lama....
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July 2023 by Chelsie B.
Wade the "manager" is a joke. unprofessional. Horrible customer service. Managers should handle a problem not run away from it and make their employee Duncan handle it. Duncan was very kind. Poor management. Ill say I've dealt with the daytime manager William? I believe. He is very kind and a very good manager. He has helped me with multiple customer service issues at this location. Again, Wade, you suck.
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May 2023 by Marie S.
I've been waiting in the prescription pickup drive through line for over an hour. When I pulled in, there were three cars ahead of me and nine in the left lane. I'm still in line and being held hostage because there is no recourse once someone gets in like behind you. The customer service at this Walgreens is abysmal! Every prescription requires a long wait. I think it is time to take my prescriptions elsewhere!
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May 2023 by Mark D.
Immunization shot appoint at 1pm. Wait 20 min to speak to someone. Then they say they can't see me til after 2pm because they all go to lunch at 1:30pm. What was the appointment booking for then? I know things happen but was surprised they couldn't figure out how to take lunches at different times so they could take care of customers as promised.
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April 2023 by Arilynn A.
just spoke with the rudest pharmacist Ive ever came into contact with... did they not teach you to be respectful and caring in school? I will never return to this walgreens... staff sucks as well but O had higher expectations for a pharmacist. No need to act like that lady! hope someone treats you bad when you have questions about a medication!!!!!!
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October 2022 by Tj G.
I won't be going back to Walgreens...EVER! How can a prescription take 5 hours to fill? That's unacceptable.
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October 2022 by Linee' M.
The pharmacy's customer service or lack thereof was by far the WORST. The pharmacist was eating and his lab coat was filthy. When he came back to administer the vaccination, there were no safety precautions. I stated I did not feel comfortable and he replied,"if that's how you feel." I walked out. I would never recommend this Walgreens to ANYONE, not even my worst enemy. If I could rate less than a star, I would.
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September 2022 by Dvlmnt D.
If I could rate them less than 1 star, I definitely would. I went to this location for a Covid Booster amongst other things. The pharmacist was eating food at the desk station, his lab coat was filthy and his customer service was LESS THAN desirable. Fast forward to him entering the room where the shots were to be administered...no safety packaging or information about the vaccinations were present - 2nd red flag. When asked where the information was and stating my discomfort, he said, "if that's how you feel." Corporate complaint to follow.
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August 2022 by Venkata Y.
When I checked last week with one of the pharmacist, they said they are giving second booster shot and asked me to wait. There were around 10 people behind me so I went home. Today when I went there again for shot, pharmacist declined and saying it is giving only to 55 yrs or older. This is a lie and I made an appointment with my clinic immediately. I am done going here after this bad treatment. They did not respond to me when I said this second booster shot is available for everyone.
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April 2022 by Leslie S.
I was visiting the area over the weekend and left some prescription medication at home. The pharmacy staff member that helped me initially was polite, and then the pharmacist got me an emergency supply on the spot. I had to wait about 4 minutes! The pharmacist was super friendly. I went in there expecting them to say "Sorry, can't help," but I was pleasantly surprised. So nice of them! I would definitely patronize this location if I lived in the West Des Moines area.
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April 2022 by Cherleen G.
KayNisha working at the photo/tech section is extremely rude. She needs more training on customer service. After waiting in line I proceeded to inquire about Passport photos; she then dismissed/ignore and assisted the customer behind me. I stood there in a moment of disbelief that she didn't explain that she was going to help someone else or if she needed help with another employee. I left the area and she then said I was going to help you. Had she explained what she was doing I wouldn't had felt the way I did. I told her she should of communicated what she was doing and that she lacked the decency of customer service. Whether she is going through personal issues or just having an off day KayNisha requires more training or better bosses that notices red flags in their employees.
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January 2021 by Hawk O.
5:35 pm,Tuesday.Do not use the drive through!Might get through this line,start to finish in a hour and a half.Once in line your trapped.No exit.
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January 2020 by Kris S.
I decided to pick up my prescription, the drive thru shouldn't be bad at 1:30, right? Wrong!!!! 8 csrs in the drive thru. they have teo lanes, but one has been out of commission for months, someone had to high a vehicle and hit it. seems like if your drive through is that busy you would fix it. I went inside and there was no one in line. if you're able walk inside and not wait. they had a post out front that was damaged. that took months to fix. their building maintenance needs some attention. I will be transferring my prescriptions out though. They keep telling me that I can get my scripts on a schedule, that I can get them all at one time. They call me every month to tell me that they'll be ready on a certain day. It has yet to happen in the last 6 months they've been promising it. It also took an act of Congress to get them to stop printing my drug fact sheet in giant font. It was about 6 peices of paper for every prescription, I'm not sure how it got that way, but took about 5 phone calls and several threats of an age discrimination suit to get someone to change it. When you call the local number for the pharmacy it sends you to a call center, they always end up transferring me back to the store. That is frustrating, at least give me an 800# so I know ahead of time thatI'm not calling the store.
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January 2019 by Sean B.
Gotta say, if Walgreens wants to make a training video of "what not to do" it has to star this location. I'm not basing this review on a single visit, I'm basing this review on every visit. The only thing this location has going for it is that you can pick up prescriptions 24 hours a day. But wait, there's a catch: they will only have part of the prescription available every. single. time. but will charge you for the entire prescription. Wait, there's more: they don't tell you that if you don't pick the rest up within 3 days, they will return the meds to stock and refund money to your insurance. They do not tell you this. That's all. You need to know nothing more. Don't "question" the pharmacist about anything. The response was "why are you questioning me?" Honestly I hate writing reviews like this but they didn't respond to my survey, or my conversation with the store manager. Avoid this location unless you absolutely need something in the middle of the night.
