Mad Hatter Auto Repair has been serving customers since 1979, focusing on getting vehicles back on the road quickly and efficiently. The shop is known for its courteous and knowledgeable mechanics who prioritize a positive customer experience. Reviews highlight the clear communication and respect from the staff, especially noting the helpfulness of the front desk receptionist. Customers appreciate the swift service, professionalism, and quality of major repairs. While some find the prices on the expensive side, the excellent customer service makes up for it. The shop also receives praise for its transparency and attention to detail, even in paperwork design. Overall, Mad Hatter Auto Repair is recommended for anyone seeking reliable and friendly automotive service in Council Bluffs.
They did my transmission fluid and the service was excellent, highly recommend.
October 2024
Staff was professional and receptive. Made suggestions on what should be done with the vehicle to keep everything at 100% but did not attempt to oversell. Repairs were made in a timely manor and were well done. Pick up was a breeze.
October 2024
Very clear and respectful, gave me the best choices to a muffler/ muffler delete asked me to step out to the car to see if i liked the placement, professionally welded and stable. Well done Mad Hatters
