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June 2025 by h King
Kind of feels like cheers everybody knows your name you sit down you feel comfortable.
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May 2025 by Francis Flatman
Always helpful I really appreciate my choice of your credit union to handle my finances
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May 2025 by Anthony Hoeck
Very good down-to-earth people helped me out with my situation fast and quick
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April 2025 by Theo B
Always on point
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April 2024 by Esther Dooley
I have never had a bad experience at Ascentra Credit Union. The staff is always helpful and pleasant to talk to.
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April 2024 by Will 1990
been banking with them for 11 years or so, and I do construction, was out of town and my pipes froze, had a few dollars in my account I was going to use to fix my pipes. Another company over drew my account and they locked it down and wouldn’t let me get what I had to fix my pipes they took what I had to pay my over drawn account and left nothing for me to fix my pipes.Guess what they callListening, caring, doing what right
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April 2024 by Mark Serrano
My recent experience was very satisfactory.
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March 2024 by Traci Malone
I absolutely love working with Ascentra! Unlike some of the big banks, they’re down to earth and they still talk to you as a person. That’s so hard to find these days. It makes a huge difference. Plus, they have many different banking options.
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December 2023 by Scott Timmer
Fast and friendly experience!
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November 2023 by Eddie Gomez
Rude staff.... Made my credit score go down 150 points do to problems with payments even thow i made all mine and wont fix it.
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November 2023 by alicia held
Very nice staff. Easy to open an account and very informative.
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August 2023 by Angela Decker
Wonderful staff and great customer service. I'm glad I chose to bank with Ascentra Credit Unit.
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August 2023 by Joshua Bishop
You Guys and Gals ARE GREAT... BUT... I would give you The Full 5 Star Rating. But... I Just Can't... Because... (Y'ALL HAD S.A.R.A. "DISAPPERED"). SO I Am Deducting 2 stars... MINUS 1 STAR FOR GETTING RID OF S.A.R.A. AND MINUS 1 STAR FOR NOT BRING HER BACK... (I HAVE ASKED Y'ALL TO DO BRING BACK S.A.R.A. ON A NUMBER OF DIFFERENT OCCASIONS)... THE NEW AUTOMATED PHONE SYSTEM Y'ALL REPLACED HER WITH...(WELL IT SUCKS NO IFS, ANDS, OR BUTS... S.A.R.A.WAS THE BEST AUTOMATED PHONE SYSTEM THAT I HAVE EVER USED. I CALLED ALMOST EVERY NIGHT TO CHECK MY BALANCE.AND THIS NEW SYSTEM IS CONFUSING AND VERY COMPLICATED..., IT DOESN'T DO WHAT I NEED/SUPPOSED TO DO. AND THATS TO BE ABLE TO CHECK MY BALANCE. (WHEN ITS AFTER HOURS). AND GET ME A TELLER ON THE PHONE. (DURING BUISNESS HOURS). THATS IT, AND ALL. YALL TRIED TO MAKE THIS NEW PHONE SYSTEM "HIP" AND ITS THE UNCOOLEST PHONE SYSTEM. (SO MUCH FOR THEE WAVE OF THEE FUTURE). I WILL MENTION A ACRONYM..? ((K.I.S.S)) (EVERYONE SHOULD APPLY THIS MORE OFTEN TO THINGS). IT APPLYS IN/TO MANY/MOST AND LIKELY/DEFINITELY ALL FIELDS OF STUDY/BUISNESS/PERSONAL ASPECTS IN LIFE...IF Y'ALL BRING S.A.R.A BACK TO LIFE AND HAVE HER FUNCTION LIKE SHE USED TOO DO. (DEPENDABLE, RELIABLE, UNCOMPLICATED, AND UNCONFUSING). I WOULD CHANGE THE RATING AND GIVE YOU A 5 STARS... BUT WITHOUT S.A.R.A. BEING BROUGHT BACK TO DO WHAT SHE WAS DESIGNED TO DO. THAT HOPE IS LOST AND NEEDS TO BE FOUND IMMEDIATELY, PRONTO, CHOP CHOP.("DIGITAL BANKING") (YUCK) ESPECIALLY FOR WHAT IS JUST SUPPOSED TO BE AN AUTOMATED PHONE ASSISTANCE). ISNT THAT WHAT THE ASCENTRA APP, THE WEBSITE, A "SMART PHONE" AND MOBILE/WI-FI DATA WHERE DESIGNED TO/FOR DO AND WAS INVENTED/DESIGNED TO DO DIGITAL THINGS...???. BUT A BANKS AUTOMATED PHONE SYSTEM WHICH IS DESIGNED TO JUST HELP A CALLER DO AT LEAST THESE 3 THINGS:1ST CHECK BALANCE...2ND CONNECT ME/SOME/ANY ONE TO A BANK TELLER,3RD CONNECT WITH AND TO LOAN OFFICER... THAT IS BASICALLY IT...WAIT... THERE IS A 4TH THING...4TH BANK HOURS AND LOCATIONS...PORKY PIG SAID IT BEST... "THA THA THAT IS ALL FOLKS"P.S.S.A.R.A!!!, S.A.R.A!!!, SSSAAARRRA!!! COME BACK!!! WHERE ARE YOU S.A.R.A!!!???......!!!..!!!.!!!!!!!
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July 2023 by chuck jones
Always very knowledgeable and friendly tellers excellent place to do business.
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July 2023 by David Quakenbush II
I guess they must be doing good. I have been with them for 40+ years and have never had any complaints.
