Fortress Bank is a fantastic financial institution that consistently provides excellent customer service, according to numerous reviews. Customers praise the bank's exceptional rates for CDs and money market accounts, as well as the professionalism and helpfulness of the staff. The reviews highlight the exceptional service provided by specific employees, such as Gabe, Shelby, Keleka, Heather Egger, Julia, Jenny, Claire, Shelly, and Nick. These individuals are described as polite, caring, and going the extra mile to assist customers with their banking needs, whether it's cashing a check, answering questions, or handling complex real estate transactions. Customers who have switched to Fortress Bank for their business accounts have reported the "best experience" they've had in a long time. The bank is praised for its ability to step in and efficiently close deals when other financial institutions have fallen short, demonstrating its commitment to its clients. Overall, Fortress Bank is highly recommended by its customers, who appreciate the personal touch and exceptional service they receive. The bank's dedication to its clients and its willingness to go above and beyond to meet their needs have earned it a reputation as one of the best banks in the Quad Cities area.
Fantastic bank with excellent customer service, I would highly recommend Fortress to anyone looking to have those personal interactions.
They always seem to have some of the best rates for CD's and Money Markets.
March 2024
Just wanted to spot light this staff and customer service is phenomenal. I switch banks for my business account to Fortress and it’s been the best experience I’ve had in a long time. Special thanks to Gabe, Shelby, and Keleka and the entire staff.
December 2019
Andrew W was absolutely AWESOME to work with!! He worked extremely hard to get me the loan for my home & was very dedicated, helpful, supportive & responsive throughout the whole process! I would 100% recommend him to anyone looking to buy a house! Thank you Andrew!
