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December 2023 by Michelle Davis
Linda Hopkins truly cares about what kind of car and accessories are best for you. Her work history is outstanding representing many car lines. She is not aggressive. She is kind and patient with a keen sense of customer concerns. She works diligently to match the best quality car with her customers. In the last 3 months my family has purchased three vehicles from her. I consider her a friend and I will miss talking with her as she is a lovely family first person.
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November 2023 by Shelly Emerick
Steve Parrot always makes buying a car a great experience. He makes sure we know about the features the car has and helps get our presets and phone all hooked before we leave. He goes the extra mile for his clients! Lynette in financing is very knowledge and efficient. I would recommend them for your next car purchase!
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November 2023 by Jose Vazquez
I have bought four cars in over the last six years at this place and have always been cared for. Only had a single problem with a car early on, and they worked hard to make it right. My son has purchased three cars here (two were totaled by other people in quick succession) and they were always able to get my son in the door and back out with another car quickly. No high pressure sales tactics and no extremely measure, they kept it simple and polite, and made themselves available for questions. I appreciate the staff and they also take the time to check in and make sure the purchase was successful and there aren't any issues.
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November 2023 by Kenya Muniz
I was very unsure if I wanted to take the leap of buying a brand new vehicle as I've had bad experiences from other local dealerships acting as if I was a burden and was wasting their time, so therefore I was very hesitant about trying this process again and finding the right vehicle for me.I was contacted by a Sales Specialist by the name of Sebastian Polhill and from the start he was very professional.He invited me to the dealership to talk about what type of vehicle I was looking for and look at some cars within my budget.He listened to everything I had to say and was so polite and personable.He was very patient and knowledgeable and was able to answer all our questions and concerns.He made buying my first brand new car experience absolutely stress free and fun!All other personnel were very nice, funny and helpful as well.Everyone here makes you feel welcomed as soon as you walk through those doors.Sebastian is a rockstar, who is very good at his job and helped me get a vehicle that I absolutely love!I'm definitely going to pass on his information to everyone I know who is looking for a new car!Thank you so much to everyone at Smart Luxury Motors and an even bigger THANK YOU to Sebastian for helping me take home a brand new 2023 Volkswagen Taos!
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November 2023 by Chris Watnem
We had an excellent buying experience with Smart Luxury Motors! We bought a 2024 Volkswagen Atlas, Steve Parrott was our salesman and he is absolutely great at his job! We live nearly 4 hours away from the dealership, Steve dedicated his time working with us to get us the exact trim and options we wanted even though it was not on the lot. We were able to negotiate price and even delivery before ever setting foot in the dealership. We drove down to the dealership to sign papers and were greeted by the excellent staff, there were no games, all the numbers we agreed to were spot on. Once the car came in, it was delivered to our house free of charge! This is our 1st Volkswagen and we love it!
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October 2023 by Çağlar Çetin-Ayşe
I had a fantastic experience at Smart Luxury Motors with my recent used car purchase. Sebastian is a great salesperson who answered all my questions and followed up to ensure I was completely satisfied with my purchase. Lynette from the finance department was also accommodating, helping me find much better interest rates for my loan. Kudos to Sebastian and Lynette! Overall, it's an amazing dealership, and I am confident in referring them to everyone.
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October 2023 by charles bates
Overall a good experience, but we thought the attention to detail was a bit lacking and I certainly didn't care for the high pressure meeting with the finance person pushing an extended warranty plan. Having to make a decision, on the spot, before heading out the door is not a way to build customer enthusiasm. Car prep and clean up could have been better... again, attention to detail. Our sales person was pleasant to deal with. We're from out of town so odds are, we'll not be headed back for any service unless something catastrophic takes place that would be covered by their powertrain warranty.
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September 2023 by Jesi Sciortino
This place is full of kind and helpful staff members. We have had nothing but great experiences with them. We purchased a vehicle from Smart Luxury Motors even though we are out of state, and our salesman was great and very cooperative during the whole process. Their General Sales Manager, Brice Peters, has also provided us excellent customer service. We are beyond pleased with this dealership and would recommend them to anyone.
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September 2023 by Matthew Rasmussen
Great experience for an out of state buyer! I sold cars for several years and understand the game, this was a low pressure and honest experience. I worked with Brayden for my salesman and Lynette as the finance manager and they were were phenomenal. They went the extra mile to insure me I was in good hands. When I made the 5 hour drive, the car and terms were EXACTLY how we discussed on the phone and they got me in and out. Top notch and honest buying experience. When I am in the market again, if they have what I want, I would be happy to deal with them again! Thanks Smart Luxury Team
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September 2023 by Kelly Bemus
Wonderful place to buy my luxury car! Kiki was knowledgeable, fun a was not pushy at all! Got my extended warranty and certified status.....so happy with this new vehicle!!
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September 2023 by Zechariah Fry
Great place to buy your next luxury vehicle. No haggle price clean cars and my sales man Patrick was very pleasant to work with. Get your extended warranty though Lennett as she has the best prices in town and the best coverage for new and used vehicles. Drive with confidence and peace of mind.
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August 2023 by Angela Larson
I can't say enough about my great experience at Smart Luxury Motors. All the sales personnel were friendly and welcoming from the moment I drove onto the lot, even the ones who were not assisting me. I felt like I belonged, even though this was my first luxury car purchase, and I wasn't sure what to expect.My salesman (Jose) bent over backwards to help me find the perfect car. He did everything he could to find the vehicle with every spec I wanted, and most of all, he was patient and responsive when answering my questions. I never felt rushed nor ignorant, and that is huge for me when making a purchase.Before this experience there were only two dealerships I would purchase from, but now there are three. I left knowing I made the right decision and didn't feel taken advantage of. Smart Luxury now has a customer for life.(Smart Motors sells used vehicles too. Even if you aren't looking for a luxury vehicle, check them out because they may have your dream vehicle too!)
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August 2023 by Audrie Martin
I started the process online and by the time I got to the dealership later that day, Bayden had my car ready for a test drive as well as another option. He answered all my questions honestly and made the process as smooth as could be. No high pressure here and you’re treated as a VIP guest every time you come in.I had to go back to drop off a key from my trade and noticed a crack in my windshield. I pointed it out and they immediately said they would replace the whole windshield without question. Fantastic service and quality people.
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August 2023 by Aaron Rowe
My fiancee had her car towed into the shop. As part of the "needs immediate attention," the air filter was listed. Wish I would've taken photos of new vs old, as there is barely any difference. Few other things I need to look into listed, but I currently just had the time to take care of the filter until the weekend. So far, it's not a good start for Smart. Shop is scamming customers. The car is going elsewhere from now on.
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June 2023 by Kim Foderberg
We purchased a 2020 Audi Q5 from Smart Luxury Motors. I found the car on their website and called to see if it was still available. Jose Macias was the person who took my call and even though the dealership was closing at 6:00 and I didn't get off work until 5:00 he still told me it was good to come see it. We ended up purchasing the car, we were there until about 7:00 and he waited with us the whole time! We felt we got a fair deal for our used car trade in and the service and purchase was very smooth. I would highly suggest them and Jose for sure!!!