Smart Luxury Motors is a car dealership known for its exceptional customer service. The dealership has a reputation for providing a pleasant car-buying experience and maintaining long-term relationships with customers. Linda Hopkins, a representative at the dealership, is praised for her outstanding work history and her ability to understand and address customers' concerns. She is described as kind, patient, and friendly, always going the extra mile to ensure her clients get the best quality car. Another representative, Steve Parrot, is recognized for his attentiveness to customers' needs, making sure they understand the features of their chosen car and assisting with phone and preset setup before they leave. The knowledgeable staff, including Lynette, makes the financing process efficient. Allan Pairrett, the service manager, receives high praise for resolving issues promptly. Customers have noted his ability to quickly diagnose problems, such as a check engine light or road noise concerns. Creighton, the service advisor, is also mentioned for working tirelessly to fulfill service needs, ensuring cars look better than when they were purchased. Overall, Smart Luxury Motors has established a strong reputation in the community, with many loyal customers who appreciate the dedication and expertise of the staff.
Quick and easy process even though I lived more than 2 hours away.
September 2024
Creighton, our service advisor, worked tirelessly to fulfill our original service needs and beyond. When the work was complete, the car was returned to us looking better than the day we purchased it used, from another dealership.
August 2024
I’m sorry I just forgot to highlight stars. Service with Allen was great.
