O'Reilly Auto Parts in Decorah is known for outstanding and friendly customer service, often going above and beyond to help customers in urgent situations. Employees are described as professional, kind, helpful, and incredibly knowledgeable. Multiple reviews highlight staff who willingly assist with challenging vehicle issues, even near closing time or in difficult conditions like the dark. Technicians have successfully diagnosed problems, installed parts like headlights and belts, and made urgent repairs in the parking lot to get travelers back on the road. The store provides amazing service, with employees taking significant time to research issues, find correct parts, and even travel to retrieve necessary items from other locations. Their willingness to help extends to thoughtful gestures, such as offering a ride to a local restaurant during a long repair. Customers report wonderful assistance that provides peace of mind, especially during breakdowns far from home. The parts selection is reliable, with orders consistently arriving the next day, and the return process is hassle-free. Prices are comparable to other auto parts stores in the area, and customers have never had a bad experience, expressing immense gratitude for the essential help received in a bind.
A real auto parts store that will help you, I like places that don't think in a box, I usually need ingenuity When I visit and I usually get it:-)
March 2026
Becca is one of the best people to deal with there. She knows vehicles and how to repair them.
December 2025
Long way from home with a dead battery. Staff was great to work with. Had a few hand tools I needed get the job done. This is the place to go when you're in a pinch. They will get you back on the road!
