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February 2024 by Nichoelle DeBrouse
Great staff and easy to work with! Great products and online ordering is super convenient
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February 2024 by lavona Lopez
First and for most. I told them on the 15 th. They show up at my house knowing I was not home and they could not fit the couch in my house. They left the couch on my porch. Were I can not use my entrance I work from home and I lost out on money tonight. With a client. And I told them just to take it back to the store. They forced my to sign the paper work He is not on the paper work. To sign and not capable making proper decisions He is a minor They told he had to sign the paper work after I told James and them to take it back to the store. It needs to be moved before 2 pm tomorrow. It’s a fire hazard. To block a door. When you are a respite provider. Now fix the issue. And pick it up once and for all . I never had poor services before. But this is really switch the switches. To day I told James. To pick the dang couch back if it doesn’t fit than doesn’t mean to leave it on my porch. Get with it you all. I am not pay for this couch. ……
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December 2023 by Ravyn Abner
When they were associated with Aaron's they were amazing but now that they are their own company they suck. Last to items I leased from them they let me believe were brand new but they were actually previous leases. Sending a washer and dryer back after the dryer never worked. They delivered items and when dryer didn't work they made me call an electrician before they would even do anything with it. That is when I found out they were used when the delivery guy told me. They gave me a loaner dryer that was full of dirt and should have been thrown away. Do not waste you time or money. Washer and dryer was the second time they gave me used stuff. Got a desk top from them and again was led to think it was new but when I unpacked it the cords had been chewed on by a dog. Never again will I deal with them and you shouldn't either in my opinion.
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December 2023 by Ed Johnson
Likes to take payments when not authorized and sells you’ve used furniture and tell you that it’s new and try to make you pay early payments weeks before your payments due
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July 2023 by Glen L.
The absolute worst, humiliating, horrible experience I ever had with any store or finance company in decades of dealing with such! The store in Des Moines actually contacted personal references and asked them if I had the ability to pay for such an agreement as well as where I lived. I gave the store my landlord and employment references which should have sufficed 100%. As well I gave them an up date ADP Payroll statement from the previous week with current substantial weekly gross payroll, etc. Current and valid commercial drivers license with the same address. The store actually divulged to family members I was attempting to rent furniture. Same to long term friends of which, I received immediate phone calls trying to loan me funds because they assumed I was in financial hardship status. I called and questioned the store as to why they did this. Their response was very defensive, dominating and unapologetic. They attempted to overtalk me and never once tried to straighten anything out.I went to the store and once again questioned their horrible and humiliating business practices. Same response. I demanded my agreement be cancelled and the return of my hard copy drivers license, ADP Payroll statement and signed application and documents. They refused and said all documents were sent off property. We cancelled the agreement and of course I lost over half a day pay from my employment because I had to come off the schedule to be at the house to accept the delivery of furniture. So I lost about $190.00 plus the gas money back and forth to the store.When I was at the store inquiring about the reference events with their personnel, one of their employees was eating chips, leaning against the wall behind the counter and outlandishly snickering and shrugging his shoulders blatantly. Seriously what a complete joke! I can only assume they have zero value of their customers who 100% support their store and choose to do business with them? Hard to fathom in today’s economy, seriously!I called another Aaron’s store in eastern Iowa and inquired about the practice of them engaging in with divulging to personal friends and family members regarding renting furniture and asking them if you have the ability to pay for such and about where you live. That employee told me they are not supposed to do anything of the nature. She gave me a phone number for the regional manager named Justin, but he never called me after I left him two voice messages.Please think about doing business with Aaron’s. There are terrific rental stores out there that have respect and value their customers. Aarons does not.
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July 2023 by Cale J-Finnegan
Anyone know a good lawyer to deal with these guys? Or a corporate number? They bother me at work and at home cuz the primary account holder missed a payment.
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January 2023 by mark routh
Nice and friendly staff but when they told me a PS5 is $30 a week for a 112 weeks I thought wow you really screw people. $3360 for a $600 system. Don't do it avoid this place at all costs!!!
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November 2022 by John Johnston
Do NOT shop here. They are crooks. You end up over paying. And never give them your card number. They paid another customers payment with my card. Once they refunded my money I told them to take my card off file. Just to find out that they never did and I noticed that they have used my card several more times on someone else's payments. When I contacted the store manager,, He kept avoiding my calls for 2 weeks. Then he passed it over to the regional manager. They said my money would be back on my account in 3-5 business days. After 7 days I contacted him. He also avoided my calls until I threatened to get a lawyer involved.20 minutes later, my money got refunded, then he took that money plus more right back out of my account. Once I got a chance to talk to Justin. He chuckled about it.I have tried to give them a chance to make it right. But they can not. So now They will be dealing with my lawyer. We will be going through all of my bank statements . And any payment that they have illegally taken . I will be getting it all back.
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November 2022 by Michael Santos
Went in to get a sofa and ended up with a T.V. also. The staff is great and very helpfull. I recommend this place. Very nice stuff in the store.
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October 2022 by Becky Jackson
This place is a joke! They won’t let you Exchange a dryer when you have a gas set up instead of a electric. They will charge you way more for a used washer then a brand new one is. They will not warranty any of your items so if you buy it and it breaks your stuck with it..
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April 2022 by Jerry Hannagan Jr
They are great I've had him for over 8 years paid off everything that I have owned But nowadaysI ordered a bed Over a month ago I have been waiting But that's okay I will take my business somewhere elseTheir loss will not return my calls at this location
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December 2021 by Becky Price
This place is a joke! They won’t let you Exchange a dryer when you have a gas set up instead of a electric. They will charge you way more for a used washer then a brand new one is. They will not warranty any of your items so if you buy it and it breaks your stuck with it..
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September 2021 by Kelly V.
Jake and his team are the best. Whenever I need anything I can get it . This is the location to go to if you need anything. They will go out of there way to help . Customer service is outstanding!
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September 2021 by Lynette Waits
Great prices for the whole family
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May 2021 by Paula Baker
Been doing businesses with them for years,its a great company and wonderful people that work there,highly recommend them
