-
November 2023 by Eddie Junior
Getting a car worked on is not necessarily a fun thing to do, but James and Larry made it as painless as possible. More importantly, I TRUSTED these guys. A+ work and would recommend with confidence to anyone. A fair price for great work.
-
November 2023 by Roger Hackbarth
Always have a great experience with the people and service. They do quality work and have my vehicle ready when they promised. Best shop in the metro.
-
November 2023 by Greg
1st: Check-in -10/10 Clean lobby, automobile bays AND grounds. Appeared well-kept/maintained + couteous staff. Professionally welcomed at every interaction, prompt+reasonable replies to questions. My takeaway, Awesome staff. No attitudes, welcoming, prompt, attention to clearly understand extent of needed repairs. Of course, nothing is as simple as hoped, better to cope with each problem of the system during primary repair. Fewer returns to the shop to correct other component issues later. Did not feel I was "upsold. Tech explained additional minor needs to correct all the exhaust system problems while completing primary repair.2nd: 10/10 Grounds+facilities well maintained, inside and out.3rd: 10/10 Ability to get me on their schedule quickly.Only issue. --- very high shop rates.Service: Exhaust
-
November 2023 by Shawn Hamilton
Larry is super knowledgeable about Smart cars. He was very thorough with explaining what was wrong with my little car. He taught me things that I didn't know about my car. If you own a Smart car, he's definitely your go to guy and shop. Stop wasting your time and money on non experienced shops. They are Smart car gurus.Services: Air & cabin filter replacement
-
October 2023 by Paul Doyle
So we asked Ace Body & Motor to fix our 2008 Ford Edge which had a sloshing behind the dash to repair our car. They asked us 3 different times to describe this issue. I simply recommended that they do a test drive to assess the issue first hand and the person I spoke to face-to-face seemed unwilling to accept my suggestion to test drive our car. We left our car there for them to find out what the problem was and they called us to say that it was a clogged A/C drain which they repaired and that then they said were not able to complete anymore required repairs on our 2008 Ford Edge since it was a unibody frame and had rust in the lift points of the unibody frame. Please keep in mind that we had the same exact car, our 2008 Ford Edge worked on by Ace Body & Motor just two months prior to this repair. At that time they worked on and repaired the brakes which costs us $1,600.00+. After we picked up our 2008 Ford Edge my daughter, the primary driver, drove the newly repaired 2008 Ford Edge she immediately determined that the automatic transmission was not shifting properly or as it did prior to taking the car in to Ace Body & Motor. We promptly returned the car to Ace Body & Motor to discuss the automatic transmission shifting issue and they initially did not seem to accept our complaint, but they finally agreed to drive the car so they could determine first hand if there was actually a problem in the shifting of the automatic transmission of the 2008 Ford Edge that they had just had in their shop for repairing the brakes. They did find a problem with the shifting of the automatic transmission on the 2008 Ford Edge and they told my wife and I that the automatic transmission shifting problem was most likely due to a now faulty Mass Air Flow sensor and that they could not fix it immediately. Instead they advised that we go buy the Mass Air Flow sensor from a local auto parts store and remove the old sensor and install the new one ourselves. They said to call them back if that did not fix the problem with the 2008 Ford Edge automatic transmission shifting. They did clear the error codes on the 2008 Ford Edge and then we drove it home. We purchaed the Mass Air Flow sensor from a local auto parts store and we completed the repair in our driveway at home and it did fix the problem with the automatic transmission shifting. We have 6 six cars and 6 different people in our family who all are adults that drive. We have had several different local auto repair shops work on our vehicles with no complaints. Unfortunately, our long-time auto mechanic recently died unexpectedly and that caused us to try out Ace Body & Motor. Unfortunately after these two repair experiences we cannot in good conscience recommend Ace Body & Motor to anyone that needs auto repair. We had two bad experiences with Ace Body & Motor and we were so dissatisfied and disappointed that we felt compelled to write this one-star review. Hopefully, they will learn from this and correct the way they do business and primarily correct their very poor customer service. These are the facts and I sincerely hope this review will be a help to others and more importantly result in positive changes at Ace Body & Motor located on the East side of Des Moines. Sincerely, Completely Unsatisfied Former Customer of Ace Body & Motor.
-
September 2023 by Bruce russell
This in not only the best place to take your Smart car for service or repair- - it is the ONLY place to take it . Ask for Larry - he’s the bestGreat Smart Cat rally today - Thanks larryServices: Auto battery replacement
-
August 2023 by Pat Jacobs
Excellent service and very professional. The shop is clean and organized which makes the experience even better. The electronic method of keeping you updated is very nice. I will recommend them to all my family and friends
-
August 2023 by Dave Harden
There is not a better place to have the Vehicles serviced than Ace Body and Motor. They check everything to make sure you are informed and know when to expect service in the future. They don't want anything to slip through. I will be back!!Service: Tires
-
August 2023 by trevor faltonson
Came here to get my my front suspension looked at and fixed and the did a very detailed inspection on it and fixed all the tings that needed to be fixed on it, it rides amazing now and brakes good now.
-
August 2023 by AnthonyG21
Went here two times for my car 1 for its check engine light and 2 for oil change they are quick and thorough with their work.
-
June 2023 by Kari Ramsey
I visited Ace today and had an amazing experience working with them. I cannot recommend them enough! James’ customer service was far above and beyond what I would have expected and he was incredibly helpful in explaining my situation. They even solved and fixed a small issue that I had mentioned offhand at no additional charge. I’m not usually one to leave reviews unless I have an outstanding experience, but these guys deserve the 5 stars. Thanks for all your help today!Service: Vehicle Inspection
-
June 2023 by Chris Gunnare
Shop was spotless. Service was great. Communication was flawless and most of all, the repair was done as promised. Thank you for the great experience. Keep up the great workServices: General repairs & maintenance
-
March 2023 by Isaac Plorins
Their work is high quality, and their system of taking pictures and rating each part of your vehicle during an oil change makes viewing and storing information about your car extremely easy. Definitely recommending them to friends!
-
March 2023 by Mark Iwig
Had a regular 20,000 mile service for my 2021 Honda Passport. I waited on the vehicle while they serviced it and did a vehicle inspection. Service was very quick and cost of service very reasonable. Highly recommend Ace Body and Motor for vehicle service and repairs.Service: Vehicle Inspection
-
January 2023 by Laura Williams
Awesome experience, staff was so friendly and helpful. James Sharkey answered all my questions and kept me informed via text of the completed repair. The entire area was very clean and organized. Would definitely go there again if I need further service or repairs.Service: Side view mirror repair
