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February 2024 by Katina ShultzWeaver
Big zero. Those people are heartless and worthless. We had to surrender our three babies because we lost our home. Well Josh pretended to be honest and that he cared about the emotional turmoil we were going thru. We did EVERYTHING he said for us to get our babies fostered. Well Josh is a heartless POS who lied about him being there to help he got pics posted our babies and claims they were adopted before he even told us . These people are money hungry. I miss my babies, Renegade, Gracatu and mommy Grace. My husband n I are devastated and heartbroken ..Sincerely,The Weavers
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February 2024 by Kaylin Long
This is where we got my dog and she is the sweetest dog ever go adopt a pet now!!
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January 2024 by Nyx Aidoniis
Does not actually care about the welfare of outside cats and will tell you to leave outside cats alone. No recommendations for programs or places that do TNR or anything. Will also blacklist you from ever adopting an animal in the future if you surrender a stray animal. They're like the CPS of the animal world, act like they care so much about animals, but they're really just money hungry control freaks.
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December 2023 by Shyanne Ervin
They don’t answer the phones when called I had a couple questions. Called back they just hung up on me not very professional.
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November 2023 by Jesse Becerra
Been here over an hour and being refused to be given my dog.Update: my dog caught ringworm from here.Update 10/24:it’s been 3 weeks now and I suspect my dog is pregnant. They had her labeled as spayed which she never was and would explain why they didn’t release her as if she was mixed with non neutered males then they would be hooked together. I’m sure of this as they sent a letter with my dog labeled as spayed.
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November 2023 by C.S. McKiness
Staff and volunteers are always awesome and helpful x2While they ultimately said no, their primary focus is on the safety of the animal and its critical that those animals have advocates.
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November 2023 by Lois Young
They take excellent care of your pet and have good prjces for seniors with low income
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November 2023 by Crystal Conroy
Took my dog to ARL to be put down due to a serious illness that needed a $1700 surgery. They told me they'd do the surgery but I had to surrender her and could not be the one to adopt her back. I made a tough call considering this was my son's emotional support dog and surrendered her to have the surgery done. Now even though I couldn't have her back didn't mean his dad, grandparents etc couldn't adopt her so my son could still see her. Or so I thought. They did the surgery and she did quite well. My daughter was out adopting a pet 2 weeks later and seen Leigha. Even took a picture with her to send to me. But she was informed that Leigha was not up for adoption, yet... didn't know when she would be. But for now she was kept hidden in an office. What kind of place that claims to want to find loving homes for these animals would deprive an animal the right to be adopted? Do they think they're doing her a favor? She was an emotional support dog for Pete's sake so they think she's not missing her boy? They never even gave my son's family the option to bring her back to him. Shame on you ARL.
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October 2023 by Holly Conlee
Disappointing experience with trying to meet a dog this week. Not enough staff to arrange a meet and greet, nobody is answering or returning phone calls even though I was told to call and “get in the queue”. Luckily the dog found a home, but very sad it wasn’t with us.
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September 2023 by Sara
Found my neighbors daughter bring home a cat ive never seen around there, i know they have no animals. Brought the poor thing over to this ARL location since its closet, they wouldn't take it. Yes i do realize the shelters are full these days. Sad when the cops in pleasant hill were more helpful
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September 2023 by Bee
The policy that they have in place for animals makes it so you basically rent from them. You can not make end of life decisions that go against the policy. On top of that, the wait time was an hour. You haven't seen this soul in 13 years, yet they know what's best... also, they say i haven't been the owner for 13 years !I don't think so... never again.
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July 2023 by Tyler Marvelli
I was a volunteer in December for this place there pigs got brucellosis and I was supposed to wear gear but I asked the barn coordinator if I needed to wear gear she said no so now I have seizures from brucellosis they had a meeting about the pigs what they so I emailed them and they gave me a number to call and got denied for testing cause I was a volunteer now I am getting a seizure alert service dog I have permanent seizures have fun in court plus I am gonna get this place shutdown and I am gonna make sure these animals get the right treatment and everything DONT VOLUNTEER HERE THEY WON'T CARE ABOUT YOU AT ALL!!!!
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July 2023 by Kerry Sater
Had to put my dog down a few months ago. Went to the ARL as they are more affordable than most vets. They were busy, so ended up waiting about 20 mins before finally going back. They were very nice and let us all say goodbye. Was told that we could get a paw print mold and that they would mail it to us. If not, it would be another 20 min wait and we were emotionally drained and had our 6 yr old with us, so we opted to leave and have them mail it. Made sure they had our correct address and left. 2 weeks later I haven't received it, so I call. Get the run around and woman says she'll give a note to have the department call me back. Don't hear anything, so a few hours later I call them and the same woman said she talked to the department and they hadn't sent it yet but it was getting sent that day or the next. Wait another 3 weeks and I still haven't received it so I call back again. Again am told that they will get a message to the department and they will call back. Never heard from them. So I never got my paw print. I know they're busy, but that was an important keepsake from a beloved pet for me and they couldn't even be bothered to call or mail it out. I would have waited the 20 mins if I had known this was going to happen.
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June 2023 by Katie Kelley
Looked at a cat that I brought in as a stray. Had been calling to check on him and came in to adopt. Told me it would be 30 min to even be able see him and that they will text me. I come back after not receiving a text and they tell me they don’t know what cat I’m talking about. Pulled him off the website. We go to the viewing rooms so I can show her what cat I’m talking about. Then tells me oh he was just adopted 20 min ago. This place is extremely unprofessional!!
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June 2023 by Beth Sagar
We went to the Help Center today to drop off a cat. There were five people working at the desk. We waited ten minutes within so much as an acknowledgment. When letting them know we were next in line the guy was rather snarky in his response that us. This organization does such great things for animals it is unfortunate these particular helpers did not represent ARL well.
