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January 2024 by David Sixtos-Villa
Great Experience at Genesis Health Club on HickmanI recently joined Genesis Health Club on Hickman and I'm thoroughly impressed. The equipment is modern and well-maintained, and the staff are friendly and professional. They offer a variety of classes suitable for all fitness levels. The gym is always clean, and there's a strong community vibe. Highly recommend for anyone seeking a top-quality gym experience!
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January 2024 by Jody Walter
I usually come in the morning and get a couple miles in walking it’s an easy to get to location and I love having the different gyms in the Des Moines area that I can go to if needed. When I get a chance to I love playing pickle ball in the bubble. Its a tennis court surface, it just doesn’t work well with my work schedule at this time but maybe someday.
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January 2024 by Anthony Renzi
I’m currently enrolled in Russ Katz’s Excellent - High Intensity Fitness Program (I try for 4 x week) and Bailey Earl’s Outstanding One-on-one Personal Training session once per week which gives me 5-workouts per week.Never felt better — strong & healthy!Both Russ & Bailey are extremely knowledgeable in all aspects of health & fitness and I feel 100% comfortable with the club’s equipment and learning a ton of new approaches to getting in shape!Tony Renzi - 1/5/2024
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January 2024 by Clifford Burleson
Assistant manager Dillion wrongly informed us on membership perks. No problem, mistakes happen. Asked Dylan to cancel on Dec 12th. Never heard back. Asked Head Manager Marques on the 28th to cancel. Pretty rude guy but he promised a call back. Never heard back. Spoke with Ashley at corporate. Never heard back. Spoke with Haley at Corporate who politely helped us cancel. Haley told me Dillion and Marques were unresponsive to two corporate attempts to contact them as well. Yikes!You decide if that’s the type of people you want to be working out with. Sure wasn’t fun for my family.Update: Head Manager Marques is now calling me, yelling over the phone trying to argue about my review.Corporate, you should review if Marques is the type of person you want on your team representing your brand in our Urbandale community.
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January 2024 by Jean C.
Such a friendly and great place to work out! They are super nice and the environment is non judgmental
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December 2023 by Chloe Allyn
I’d give zero stars if I could. This place is a disaster. A/C doesn’t work in the summer; heat doesn’t work in the winter. A ton of equipment, but all of it is unbelievably old. You’re not allowed to use the giant CrossFit-style area unless you pay extra for classes. Door to the “women’s gym” has been literally shattered for months—this gender-specific area is an absolute joke, regardless, considering the laughable equipment in there. Email just sent:To whomever it may concern—I would love to understand why I’m continuing to be charged a yearly “enhancement fee” when absolutely zero “enhancements” have been made to any of the Genesis locations in Des Moines throughout the entirety of their overtaking ownership.If I go to a location outside of Iowa, I’m expected to pay an additional $10 for each visit—so I’d really hope my “enhancement fee” goes toward any of those locations.If zero enhancements are being made, what exactly is this additional money being used for? Rod, the ever-dutiful owner, promised to be making changes to Hickman Genesis beginning in April 2019 and nothing happened. They’ve since collected at least 4 years’ worth of these fees from Lord-only-knows-how-many members while making absolutely no changes. The only change I’ve seen is a giant poster being added to the lobby of Hickman to make it appear as though they’re going to make some kind of a change.Genesis has continued to charge this yearly fee since taking over from Aspen, and frankly, it’s pathetic. It was obscene when Aspen did it—considering they NEVER made any “enhancements”—and it’s even more pathetic now that an even larger corporation is doing it and STILL not making any changes to any of the locations.Are you reaping in an additional $42/year from every member, or just those of us that transferred from Aspen?
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November 2023 by Mitchell N.
Crappy gym and crooks. Gym facilities are very run down. Tried to cancel a month ago and was bullied into staying on. Cancelled today and was charged $200 even tho I was told there was no commitment by Marques when I signed up. No where in my contract does it say there is a term
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November 2023 by Shelly Urban
Carrie is an excellent fitness instructor. I enjoy her positive energy. If you want to sweat and build more muscle, you should attend her classes: body pump and cardio. She works you hard but I promise you won’t regret it!
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September 2023 by Brandi Johnson
I have two daughters that have went to clinic for tennis at this location for years The pros do a wonderful job. I would highly recommend tennis at Genesis for any age group. They also offer multiple classes for adults.
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September 2023 by Jeremiah
Great gym, atmosphere and people. All the gym equipment u need. Peak hours after work can be busy. Haven't checked recently. 2 full size basketball courts with hoops on the sides which I enjoy. Tons of tennis courts. Need to look into pickle ball options. Spin classes and other class offerings. Lots of cardio machines. Tvs. Steam room. Kid sitters. Wish I could bring a friend and a pool would be awesome and ability to use any genesis without paying the extra. I'm grandfathered in I believe and not looking to pay more for as much as I've been using recently but should be in there more this winter. Could improve bathroom and locker room stinch
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September 2023 by David Hulet
Tony, Emily, Karl and Linda are amazing. Such great music and so encouraging for spin class. Would rate higher but the bikes are ancient and often broken, the fans don't work and can barely see the clock because it's so tiny.
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September 2023 by Abby Jenkins
Genesis Health Clubs Hickman location is amazing and I absolutely love all the classes and/or all the amazing fitness instructors as well. Personally I do both Cardio Dance and/or Cycling with the two best fitness instructors at Genesis Health Clubs Hickman location a.k.a Tony and Emily. Not to mention, a huge shout out to Liz who I also do Simply Stretch with every Thursday night as well. However, even with the amazing classes and/or fitness instructors there are some issues with Genesis Health Clubs Hickman location. For example, the AC isn’t always working properly. And so you sometimes end up cycling in a room that is 87 degrees Fahrenheit. Which isn’t always the most enjoyable thing to deal with especially when you’re already pushing yourself during class and can’t effectively cool yourself down. Without ending up in a huge puddle of sweat. However, last week when this specifically happened, Jen, another amazing fitness instructor brought us down towels that were already soaked in ice cold water and it really made a difference. So while there may be some issues with Genesis Health Clubs Hickman location, 99% of the time it’s great and I absolutely love all the friends I’ve made throughout the years I’ve been there. Lastly, I have attached some photos from last year’s Halloween Cardio Dance Party and/or Cycling Party to truly show you just how fun working out can truly be. So please consider joining Genesis Health Clubs today and join not only a gym but a community of people who will forever change your life for the better.
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September 2023 by Nathan Solberg
Before you sign up... just don't.I was given a sales pitch and rushed into signing up with promises of a 7 day free trial. The gym manager then gave me the run around and wouldn't return my calls. I was then told after the fact I was locked into a contract which I was not provided a copy of nor did they discuss the 3 day period for which I could get a full refund. I didn't even get my contract copy until I argued with them and they sent it on the last day I could get my refund. Then manager never even tried to contact me until after the 3 day refund period which I wonder if he even knows I called corporate and they let me do the refund through a different gym manager.But all of this is law in Iowa and was not followed. I then had to fight to get a refund even though it's illegal not to. They processed it but now corporate keeps giving me the run around about it. They said they have 45 days to refund me in Iowa, but it's day 45 and no refund. I have reached out one last time to see if it will be in my account tomorrow. Otherwise I will be giving the Iowa Attorney general a call about them breaking the Consumer rescission, cancellation, and refund rights law 523A.Do yourself a favor and pick a different gym that isn't setup to just provide you with horrible service and milk you for every penny they can. I know Des Moines is lacking, but before you go to the Hickman one check out Anytime. They at least are clear cut and don't hide anything from you.
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September 2023 by atlas xvi
Probably the least ideal gym in all of des moines. i’ve been to just about every gym once, rock climbing, lifting, swimming, you name it. but this was definitely the worst-The equipment is all super old and falling apart so something is always out of order(the equipment and/or the bathrooms)-there’s very little equipment for how many people actually go there, only like a total of 6-7 benches-half the staff is pretty nice but the other half won’t even acknowledge you when you walk in-the classes are super overpriced for a place that’s not being renovated-bringing a friend in costs 20 dollar a visit with no free passes-and even if you decided to quit on the first of the month you have to stay for two more billing cycles (you quit on september first, your last day will be october 31st) which is insanethe only good part of the gym is the hours and they’re open til 10 for the most partbut if you’re looking for a gym i’d say just go to the y or trail point if you’re on the east side they’re just better for the same price and cheaper classes
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August 2023 by VICTOR MORQUECHO
In my opinion, please check and take a look in allThe equipment before making a decision to signa contrat.Unfortunately my partner sign the contract before checking everything in detail.All this equipment in this gym isVERY OLD EQUIPMENTUNCOMFORTABLE EQUIPMENTSOME PARTS IN THE FACILITY INCLUDING THE EQUIPMENT IS VERY DIRTY.Keep in mind! There are a better options than here.
