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February 2024 by James Weber
Horrible experience, very rude staff I will not be returning to this shop. I went in asking for something on the lighter side and the guy who assisted me gave off the impression that he didn’t really know the products he was selling. If you’re looking for a better place with people that actually know what they’re talking about I had a great experience at the Despensary.
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November 2023 by Carie wolfe
I've been going here for over a year. The last 6-9 months its always the same staff they know what I want and know my face. Which is great! Even though I'm a huge pain in their butts always happy and go out of their ways to help.
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November 2023 by mark bill
Had a pretty bad time in here the other day. I haven’t vaped in a few years so needed some coils and vape juice and maybe my knowledge of wasnt the best anymore when it came to vape stuff. I tell the lady I’m looking for some freemax double mesh .2 coils. She’s like uhh well we have a lot of freemax coils. I was like okay If you show me the coils i can tell you which one. Then she just says what’s ur name to look me up in the system. I tell her my name and say I haven’t been here for a few years. Well she doesn’t find anything in the system. So she asks me what’s the color of the box, blue or black? I say I think black but I can confirm if you show me the coil. So she gets out the box and asks is this the one? I say idk can I see the coil, she takes it out and I confirm that is the correct coil and tell her. She’s like you know there was picture on the box right? I just say okay I’m sorry. On to juice, I tell the lady I used to get this skittle flavored juice on this wall back when I was vaping (west wall.) she doesn’t even look or ask questions, just in a rude manor says well if it was on that wall it was going out of stock and we don’t have it, again I say I’m sorry and I didn’t know. She does actually eventually seem helpful when she’s like you may like Ice Fruitia. I just say okay since I just want to leave. Well I get home and try the juice and it’s some menthol juice…….. she didn’t even tell me this, kinda think you would right??? Well anyways I had a horrible experience and stuck with menthol vape juice that I would never have gotten if I known. I will be looking elsewhere next time.
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October 2023 by Kelly Milani
Customer service makes this vape shop run circles around others! I stock up when in Des Moines because i love this staff and will remain a loyal customer!!
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August 2023 by Jacklyn Jenkins
4 years ago i rated this place 4 stars. Yes they are still good even now. Ive had some opps with there products. but ive always told them the issuse and they always come out on top to help fix the issuse. never left unsatisfied. But this past year has been a roller coster of fun. I want to shout out to shawn the manager, who works at the 14th and euclid store. He has been the main person to help out me and my husband. As well as Rowen who used to work at this location till Rowen moved stores. Will be coming back like always
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July 2023 by Jordan Jasso
Love this place! Shawn is a super nice down to earth guy, makes me feel very welcomed every time I come in! ?
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July 2023 by Pk Miller
Excellent customer service; knowledgeable, patient and took the time to school me on just what I needed to suit my vape needs and how to use it. I'll definitely be a regular customer and recommend to friends!
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June 2023 by Katherine Tentinger
When I got here at 12:34p there was an I’ll be back in 15 min sign? Do they need more help?
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April 2023 by David vandiver
This place is super easy to get to. I’m a truck driver, and upon calling ahead of time, Shawn was able to give me easy directions and even offered ample truck parking. The shop is clean and Shawn was super helpful and made my visit pleasant. Go see Shawn! He gotchu??
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April 2023 by Craig From McDonald's
staff are great my issue with this location is the product isnt great, they had good vapes and stopped carrying them I wish they carried MR Fogs and Escobar XXLs because those are my favorite and they’re the closest location to me but I’ma have to keep taking my drive to another vapeshop because I am not smoking on hyve bars (only thing they have for dispos now) if you prefer smoking out of an actual mod this location is great for you.
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April 2023 by Mike Tilley
Come on guys, shut the open sign off when your not open.
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March 2023 by Jimmy McCarter
Shawn was One of the most friendliest people that I’ve never had to deal with… Nice clean place and very well organized I’d recommend this place to anybody and everybody… I wish I could give you 10 stars
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March 2023 by victor harvey
First time there today. Fantastic fast service and had everything I was looking for
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February 2023 by Jason Cox
I would say this is another hidden treasure stop next door and realized I haven't been here yet very friendly people very knowledgeable if you have any questions place looks amazingly clean and who knew you get the two best worlds in one chocolate and THC and CBD mix what a trio
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February 2023 by Melissa Wiese
My favorite vapor shop. Always helpful, knowledgeable and friendly.
