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January 2024 by IA- Euclid 26th
love the Service the Manager Alandria was really nice and helped me so much will be coming back for sure and recommending this store for others :) thank you so much
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September 2023 by Yunus Qaderi
Great service
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January 2023 by Taylor P.
Trash company. Trash trash trash. Literally treat you like a slave and disregard any days off. They will make you come in on days off. And if you plan on putting in your 2 weeks they will just let you go and falsely accuse you of theft.
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December 2022 by Chin Loeum
Bianca did great. She gave me $30 off every month, upgraded my plan, free HBO & hotspot for $5, and I still ended up paying less than originally paid. Wow
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December 2022 by Sysouk Panyanouvong
Great service. I went somewhere else and they told me it was my fingers and not the phone. Bianca helped me Erase some apps and update the phone to work. Thank you
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August 2022 by Trina Thompson
If I could I would rate a 0.... Always has open sign on and lights with the doors locked and sign on door be back soon. Happens every weekend!
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February 2022 by annemarie Shafar
Steph A is wonderful salesperson. Easy to understand, which means everything to a person with limited understanding of technologyKindness goes a long way in a rushed world.Thank you Steph!
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December 2021 by Nancy Bowman
Excellent customer service from Bianca awesome awesome
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November 2021 by Megan May-Mitchell
Visited the East Euclid location for the second time. Beware, the sale people are dishonest!I wanted to buy a phone only - nothing more, no addons, nothing. Salesperson told me I had to purchase insurance. I was adamant that I did not want it, she agreed to only issue it for 7 days, said it's the only way around it. If I am paying for my phone in full, why would I be forced to buy insurance??After getting set up, rung up, was told two accessories are free, so the sales person gave me a phone case and screen protector. After leaving the store, looked over my receipt and saw that I was charged for the screen protector and the case. Not only that, the price I was charged for the case was MORE than the sticker price right on the case! AND the screen protector is not even for the phone model that bought. It does not fit. When I went back to the story, they told me they do not do returns.I will never purchase anything in a cricket store again. All my future purchases will be online.ETA: I reached out to Cricket on Facebook messenger as recommended. Their response was "accessories purchased from a Cricket Store are subject to that Authorized Retailer's return policy," but they could help remove any unwanted services from the account, which was not helpful since the insurance was set up for a week and has already been billed removed.
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November 2021 by Cindy S
Horrible customer service ever. I wished I could give no start.
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October 2021 by Monica Dorothy
Gisselle and Daniel provided exceptional customer service and I walked out under $135 with 3 phones and 3 unlimited plans, hbo max and a Sam's Club Membership. Couldn't be happier.
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September 2021 by Trina Holst
If I could I would rate a 0.... Always has open sign on and lights with the doors locked and sign on door be back soon. Happens every weekend!
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September 2021 by Marie Bougher
Great cell service at awesome prices
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August 2021 by Cindy m
Daniel and Carolina very friendly and helpful. Very happy with the service today. ☺️
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August 2021 by Holly burgett
Carolina did a great job with helping me and getting me out quick!(: Great place to go .
