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“The best place to buy a lot of things! I go there for balloons, cards, toiletries, faux flowers often.
Many locations around Des Moines to choose from. Some are better kept than others, but always a good selection.”
“You never know what u are going to find there. But like every store you just have to watch what you buy. Most times everything you buy there is more than the price you pay. I love this store.”
“i love the variety and the affordability. its my favorite place to shop first. then if i cant find it here, then im forced to go elsewhere. i am always shocked at some of the things i here wen ive seen the same items other places for 5 times the amount. thier quality is also getting better all the time as well. i usaully only need 3 or 4 things when i stop,but, never leave without a minimum of at the very least, 50 items”
“They’re recently under new management. The new staff are not only respectful, but go the extra mile to help you find the product you need. The store has really turned a corner.”
“This was one of the cleanest most organized Dollar Tree I have been in for a long time. I'm assuming she was the manager- was very helpful I am rarely in that area, but if I am I will definitely be back! Cashier was pleasant as well.”
“These types of stores you never get the best customer service but feel they go out of their to make your experience pleasant I have never felt that at store like this and not just one or two employees all then super nice thank I appreciate”
“There is definitely a difference between family Dollar stores, it's almost like night and day I went to the family Dollar up on University next to McKay's the manager's name was Ashley and she was absolutely a poor service provider. When I asked her about her policy she was really kind of vague stated I could go online and find the information there. She said that other family Dollar stores would take back the item that I purchased from them, I thought that doesn't make sense. Or the stores individually owned, so I left out of there after telling her that she should know more about her policies and procedures especially if she was a manager and she thought that was quite rude of me. I went on another errand, Indian pass another family Dollar store on Southeast 14th you're talking about customer service she had it going on. She said they called her the boss lady, I believe her name was Christina what she laid out for customer service was something that a lot of the stores have lost.I explained my situation and she said without hesitation come on in and let's see what we can do for you and truly enough I left out of there very satisfied with what she had done. Customer service is far gone they take your money but really don't care whether you shop there or not, I told Ashley I would never step foot back in to that store on University as they were just playing not organized and not customer service friendly. We can all designate how and when we're going to spend our money but we don't have to pay people to be unkind when you're trying to get a simple answer to a question that they should be prepared for.”
“they are always helpful & knowledgeable. they work hard at keeping it tidied and stocked with a good selection of products. and most importantly, they are genuinely "happy" to be there and it shows.UPDATE 03/13/21: to the young woman working (I will get your name & add it), who helped me with a cord to charge my phone, you went above & beyond! I am so grateful that because of you, I was able to retrieve important pics and other personal data from my phone before having to send in to insurance for reimbursement. I am touched by the kindness you've shown. The world needs more people like you in it!”
“I like the store, but the website bites. I logged in to add a shopping list. Just keeps saying add a store even after choosing 3 different locations and logging in and out twice. Useless...”
“Always really cute stuff for home decor here. I forget about this store alot.Why is it always dead silent in DG stores though? For real.This one is cramped....really messy and dirty out front. Bout time they installed self check out with how short staffed they have been becoming. But on the other hand... if they keeping they're employees stocking the store, then it should look nicer. This store is a messsssss.”
“Have to be careful of the time of day, unfortunately when many kids are out of school I have seen them messing around (throwing things over isles and opening a lot of merchandise) the staff try to keep it fairly organized, but because of that it is a little bit of a mess. I feel bad giving 4 stars, but I wish there was something more that could be done about the destructive tendency of others who don't know how to behave in a store.”
“I had a good shopping experience at this Family Dollar as I always do when I go into a Family Dollar. The prices are competitive as is to be with any store, when it comes to house decoration you can find some unique items for affordable prices which I like. The only thing that I have an issue with which seems to be an issue at all Family Dollars, is the fact that there Overstock is always in the center of the aisles which makes it difficult for shopper's what carts to navigate the store. This also makes the store look cluttered or unorganized which I know is not the case. I would and will continue to shop at Family Dollar even if its just to run in and grab a quick bag of chips or to spend some time and see what they have new.”
“This family dollar is so super clean and the store looks so nice. And the ladies are wonderful, Thank you Kim and Dorothy for keeping such a very clean store you ladies rock.”
“I go in this store almost every day. I have zero complaints. Workers are always very polite. Even on my worst days going to this store always cheers me up. This store is my happy place. People like to complain about the bathrooms etc.. then maybe they should come in and fix the stuff that’s broken because the employees are doing what they can. Especially when the customers are constantly stealing the keys. Try working the job they do before running mouths. I swear all the complaints on here are ridiculous. A bunch of Karen’s in my opinion. I’ve never once seen any of the workers at this DG be rude in any way or form. Just saying. This store is awesome. My children and husband love this store as well. Very welcoming and loving. I’d even go as far to say it’s my home away from home. lol. Love this store. Deserves 100 stars if I could give that.”
“I’ve been to this location many times with my grandma, the area might seem ruff to those who aren’t from around here, but if you need something to eat, or something for your home it’s a great place to go, my grandma always gets sparkling flavor infused water so if there’s any lovers of that beverage reading this , hey you’ve just find your new go to spot.”
“I don't shop there often because you could actually closer to my house but when I do go to that one the people that work there are always so polite that's helpful and I just love going there”
“Average Dollar store average things if you're on a budget and need some house cleaning stuff cheap groceries diapers maybe even a shirt they have lots of stuff not very well organized but the employees are friendly”
“Who doesn't love dollar tree! I don't know about other locations but this one has been short staffed and had to close early some daysTheir doing the best they can”
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“I don't know if they got a new manager or employees but lately the store has looked great! Very clean and the shelves are stocked neatly, and the aisles are free of extra boxes. The employees are friendly and greet everyone with a "welcome". I've shopped there for a while and every time I walk in now, I'm impressed with how great it looks!”