-
January 2024 by Keyaira
Either they need to fix their heater or replace it! This place temperature is almost the same temperature as outside in winter. Your fingers and toes will be freezing as if you’re standing outside. Their defense mechanism was “it’s because of the glass.” There are many business places with glasses, and they still maintain good temperature so their customers body doesn’t freeze.
-
January 2024 by Jennifer Beathea
It's ok
-
January 2024 by Shawna Walker
Dropped off my car for a scheduled 11 am oil change. Car was not done until 5pm. They also always try to up sell.
-
January 2024 by dennis durham
Great Staff. Very prompt and Professional
-
November 2023 by Kristine Flatt
I don't usually do bad reviews, but in this case, I find that it's warranted. I took my car in after having a flat with the desire to purchase two new tires. I was talked into buying four, for the price of $90 a tire. When the order was completed, come to find out they had put the $150 tires on instead. A $60 difference, per tire! And when called out about it, they only took $85 off the total price. I understand that I ended up with the better tires, but I did not ask for them! And shouldn't have to pay for their mistake. I will not use this place ever again, and I would definitely discourage others from doing so as well.Service: Tires
-
November 2023 by Sahr Saidu
This location has made lost my 2013 Dodge journey engine and completely denied the act. After doing the oil change and forgot to put back oil cap on.
-
October 2023 by Joey Hancock
I agree with all the bad reviews of this place, I brought my truck in Today for a simple wheel allignment, I’m an ASE certified technician so I’ve recently replaced all of my basic steering components including my tie rods. I do not have an allignment rack at my shop so I thought I’d give these guys a try, horrible idea, I was greeted inside by a lady who told me straight off the bat they couldn’t work on my truck because of the “Lift Kit” it had… I looked at her and straight told her it’s stock. It’s a 1996 Chevy k1500 they’re tall trucks when you crank the torsion bars…. She seemed annoyed with my answer but told me I’d have to wait to see if they could get it on the rack with my once again stock truck with stock tires… I know this is false they’re using a Hunter Machine very reputable brand it can handle a lot. She just didn’t want to service my truck. The tech gets in my truck to pull it on the rack and tells the lady that he can’t do it because of the minor play in the wheel. For anyone who’s not mechanical knowledgeable I’ll explain to you, that to adjust the outer tie rod ends doesn’t require you at all to use the wheel. That’s all I was asking for to drive my truck in a straight line and not be worried my kids were going to die. But nope I then got finally told that they didn’t have. A tech capable of working on my truck… my 27 year old truck…. Why are you even doing alignments…. I’m genuinely disappointed 0 stars for the lady I spoke too and 0 stars for the tech
-
September 2023 by Mike Atzeni DallasPlugEnt
If I could give 0 stars.. that would be the ideal rating for this location. They're crooks that think all their customers are dumb trying to charge for work. Definitely don't drop your car off on a Sunday especially during football season. They might close early on you and your car will be locked up if you can't make it there within 20min of their call?
-
August 2023 by James Kilby
Tires are tires buy quality and pay the price.Oil change was expensiveVeryI get 3 for what I was charged for 1I drive a Mercedes I bought a complete set of tires. The oil change was almost 200.00 come on man
-
August 2023 by Everett Nath
I had my mother take her vehicle here. I thought Firestone would have intelligent technicians but boy was I wrong they tried to screw her over every which way since Sunday they tried to convince her she needed all this service done and was told she needed a rear differential on her Hyundai sonata which doesn't have a rear diff im a ase certified master tech and none of what they told her is correct do not take your car here you will get screwed over I'm reporting the manager and technicians to corporate and possibly even the labor board
-
July 2023 by David Woods
I was not pleased. I don't even think they looked at my car. Said they can't fix it, to take it to a dealership.
-
June 2023 by Bryan MATHER
Drove 40+ minutes for scheduled service, I even called so I could drop off my car early, just to get turned away at the door. They started recommending other companies and it just went in one ear and out the other... Now, honestly I don't even care that they couldn't perform the service. I'm upset that it got scheduled in the beginning because I could have gone somewhere else in the first place
-
June 2023 by Place Runner
I believe her name was Allison or Ashley she was head service writer Great person so friendly and professional she should be a store manager or regional managerService: Wheel alignment
-
May 2023 by Samantha Allen
Great prices for simple things. Oil changes. Flushes. Brakes. Really great tires. ?expensive, I just haven't had "real adult" money to buy 4 brand new tires for a long time. they can't do everything. But they can diagnose just about everything. Anything specific to a vehicle program has to go to the dealership. They could work on communication with customers a little. We went all day without our main vehicle. Dropped it off at 4am. Needed it back by 4pm and didn't get it back until 6pm. They didn't charge us for the diagnostics they ran, though.
-
May 2023 by Cruz Garcia
My wifes vehicle went in for an oil change and rotate was charged $21.99 for the courtesy inspection total rip off 10 out of 10 do not recommend going to this place.Service: Oil change
