-
January 2024 by Emily Elmer
I went in for a tire replacement appointment and had a great experience. The man who helped me was very helpful. The tires I had requested were unavailable, so he gave me another option of tires that were more expensive for a matched price of the initial tires. He also told me honestly other things I may need to keep an eye on for my car without pushing me to buy more. I would recommend this location!
-
January 2024 by Scott Grunert
They charged a premium price to change a headlight on my car; they neglected to put the bulb in correctly, they put it in halfway so the light was being aimed at my hood instead of where it's supposed to be; so while there was a light, it didn't really light anything because it was aimed at my hood. Took it to my regular mechanic's and they had a good laugh, "never seen that before"... It was not a good experience and I will avoid them in the future.
-
January 2024 by Brian James
Quality and quick service as always
-
January 2024 by Christy Hogg
My friend needed her tires simply filled up with air and an employee named Scott wouldn’t do it for her. He said he couldn’t do it because the machine was broke, yet we watched him fill up another persons tires just before us. Shortly after, another employee offered to do it for us. Scott proceeded to tell him not to fill the tires for us because we were the rude ones. She was willing and able to pay for the service as well but was turned away. If I could give zero stars I WOULD. He was rude and had no customer service skills at all. A word of advice, find somewhere else to spend your money!
-
January 2024 by Olweny Okarkit Ofwono
Best ? Auto Shop in Des Moines. The staff have high level of Integrity! Which is normally scarce in this industry!
-
January 2024 by Debra Brooks Hill
Service is great easy to get an appointment.
-
January 2024 by Michelle Bieber
I've always enjoyed taking my vehicle to Firestone. They don't treat me like a person who knows nothing about vehicles(which I don't) and are willing to answer all questions.
-
December 2023 by Cliff K.
I got good service when I went in for a alignment.. They were honest with me and told me exactly the information I needed and gave me a computer print out on the situation in both my shocks and my struts. Lori was a person who waited on me and she did her best to try and help me with my questions and give me the answers I needed.
-
December 2023 by Victoria Gillotti
About 7 hours of work done so I went home. I have used this Firestone on Merle Hay in Des Moines, Iowa for many years and they are knowledgeable and trustworthy and provide excellent customer service.
-
November 2023 by Tim Harris
They broke clips, stripped bolts for my engine cover on the bottom side for an oil change. They refused to fix because it wasn't returned in 7 days. Per a different mechanic they were responsible for the damage. Been going to them for over 15 years and will no longer be going back.
-
November 2023 by Brianne Martinez
I made an appointment two weeks ago with Firestone to get new tires.I notice they book me for the wrong vehicle.Try to call and they don't answer. I go in on Friday to say "hey...wrong car" he tells me it doesn't matter. They can fix it at today's appointment.I ask him how do they know they will have the right tire size?? He says they carry all types.I arrive today for the appointment. They don't have the right size. SAME dude.They can order it though and I can come back in a few weeks.Never again will I go there or recommend them. Terrible service and waste of time.
-
November 2023 by tu reh
I see this wheel damage after Take my car to there need to fix my car tire got nailBut they are unable to fix tire for me I take to other store they take only 5 minute fix done for me
-
September 2023 by Liz Phone
Needed tire pressure checked. Was taken care of right away! Would definitely come back!
-
September 2023 by Sanin Sinanovic
Great place and very helpful! Usually work with Lori and Scott and they always go on and beyond to make sure their customers are happy!Thank you again!
-
August 2023 by Gage Irwin
Horrible customer service. Called and made an appointment a week in advance. Upon arriving they told me it would be a 2 hour wait. I told the service tech that I had made an appointment a week ago. He said they had no records of me making an appointment. Decided to take my money elsewhere. Avoid this place. Lots of other shops more competent then this one.