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October 2023 by Annette Leslie
local phone number disconnected. number they gave me on a voicemail was a number that did not accept calls. calling another 800 number that is online and been on hold a while.... not impressed so far
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August 2023 by Casey Melton
This company is a JOKE. I tried calling twice to see if a driver was going to be picking up freight and the call center picked up because no one in the Des Moines location would pick up the phone and they could not look up the BOL with any of the information I received from the 3rd party freight broker.
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July 2023 by Chris Duncan
3 failed delivers so far on an appliance. Twice they were broken on arrival.
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May 2023 by William
Rick helped us out with our problem. Hope to work with them again in the future!
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October 2022 by Saltinenumber5
This company is absolutely awful. They have been supposed to deliver our fridge for two weeks now. They have the fridge and told us they were going to deliver it to our house twice now. We were the last stop on their deli every list, and instead of scheduling us for the next day when they didn’t get to us before closing their doors, they rescheduled us for a week later. This has happened two times!!!! We are still waiting for our refrigerator! I will never recommend this company to anyone.
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September 2022 by Tim Yates
Always good. The guys out there are always nice and friendly and get u in and out in a timely manner.
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May 2022 by Gabby
God awful customer service and awful attitudes. Guys working there are incredibly rude and were making racists remarks towards other people there at the warehouse overhead some workers calling Hispanics "the special help" absolutely horrendous. Will not be doing any future business
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November 2021 by Brandon Taylor-Hughlett
I'm usually there when the gate is locked but when the staff are around they seem pretty nice and friendly. Very quick and efficient.
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June 2021 by Ryan Vincent
Very unprofessional, and even worse, incompetent. I had a large shipment being delivered, almost 10 feet long and about a thousand pounds. When they scheduled the delivery, I was instructed that a fork lift would be required and they would not provide it. I called back afterwards to verify, as this was to my residence and I'd have to rent one. I even asked that this be verified with a supervisor. They insisted I have one for delivery. An extra $150 to have a fork lift delivered for the day. When the Forward Air truck driver arrived, he looked at the fork lift and said, "Is that suppose to be for me? I don't need that, and it wouldn't even work for a box this long." He then unloaded the crate with his own equipment. I called back to speak with the supervisor, who was rude and obviously didn't care at all about the extra cost I was out for nothing. Would never use them again.
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May 2021 by Jeff Jipson
I ordered and item and it was transferred to Forward Air to complete its trip and deliver to me. I got a call (after I called where I purchased my item from and they tracked down where it was and who had it - I had no tracking info or who had it) from a guy at Forward Air asking to schedule the delivery. I found out where their terminal was said I’d come pick it up. I wanted my package! LOLI arrived and was greeted by Jewel! She was so sweet! It was great speaking with her! A quick photo ID and backup to a door and my item was brought out and put in my truck by forklift.Very easy! Thank You so much for the easy pickup!!!
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March 2021 by max horsman
I went through this place for shipping on a bumper and it was one of the most unprofessional, and lazy places I've dealt with. After multiple times of being hung up on and being put on hold, I was finally able to get a time set up for delivery just for them to "be delayed" for multiple hours, and when I calledaboutit they proceededto hang up on be again. I won't be using this company in the future.
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March 2021 by George Merrill
Easy drop and hook the staff is always friendly and helpful.
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January 2021 by Jeff Schott
Very efficient service)
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January 2021 by chet roane
So far all good
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March 2020 by free america
Nice people but damn this place was not made for a 53 footer
