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December 2023 by Chris Clark
Personable staff that understands the budget needs at all levels. They won't try and oversell.Robert showed me up front details of what needed done under my truck and he didn't seem rushed. I was very impressed!They stand by their work too! Had a lower ball joint boot rip that was installed 4 months ago. They will replace it on Tuesday morning.Unfortunately I hear the Euclid location is closing soon.Hopefully they will be joining one of the other many Des Moines locations.
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February 2023 by Joe Weeks
There’s incompetence, and then there’s this:I make appointment online with “Catherine” to have vehicle examined; detailing apparent electrical issue that at its most extreme – drains the battery to the point vehicle won’t start, and at its most benign – causes some lights to not light up and/or flicker.I show up for appointment next day only to be told by receptionist that she has no record of my appointment, but tells me to explain problem anyway. I explain the problem (again), receptionist indicates they can’t do anything since vehicle is running, and sends me on my way. I send “Catherine” a follow up to see why the receptionist couldn’t see my appointment and why I was sent home after making it clear the issue was intermittent, but expected they could at least run some differential tests to determine if something wasn’t grounded properly or there was a parasitic drain, etc.Turns out “Catherine” was the receptionist…Yea, the same one who set up the appointment just 24 hrs earlier. The memory of a goldfish & work ethic of a government employee who hates their job.
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February 2023 by Karen Nichols
They were very honest and let me know that the work I needed on our car should be done at the dealership so it wouldn't invalidate a warranty we had. I appreciated that and will be back.
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January 2023 by Daniel
Got me in same day when I was in a tight spot. Highly recommend
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July 2022 by Mike Huggins
I've been coming here for years because I know the people who work here will take care of me. I've witnessed them go above and beyond multiple times for customers while waiting for my vehicle. Robert and the staff are great people.
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July 2022 by Jamey Harvey
Saved the day. I was up in DesMoines and my tire had a valve stem blow out. These guys were crazy busy but I’m not really familiar with the area. These guys helped me out in my emergency and I’m so grateful for their professionalism and compassion!
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July 2022 by RM Scott
Per company request, I will explain the situation a little more: had $1400 of work done on brakes system, but brakes were still "spongy." Took back in and they called us and said they were fine. We said we felt shoving the brake pedal through the floorboard to get it to stop was not fine and it felt like maybe the brake lines hadn't been bled properly. They said they would check again and bled the lines. However, they were still pretty spongy when we picked up. Definitely not brake response I want my child driving, nor was it similar to what the brakes were like before. So we took it elsewhere and bled the system properly - it did the trick. Brakes are good to go and no longer "spongy". Usually, I would rate 1 star because I get a little perturbed when I say something isn't right about the car and I'm told it's fine (or vice versa) and I am even more cautious when its something the kids drive regularly. But, I'm going to give a little credit that they at least said we could bring it back in and they would look at it. There was a bit of delay in the time the work was done and bringing it back in because kid was at college and then military training and not driving the car.
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July 2022 by susan wilson
Robert Hill was very great in helping me choose the tires I needed to fit my car. Everyone that worked on it were very nice and considerate I really appreciate it The store was very clean and organized. Thank everyone very much
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July 2022 by Anette poulson
Best service every time I come in and my husband Frank Bennett even when we have emergency
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July 2022 by Alicia Cheely
Saved my day and got me back on the road within hours. Most helpful and friendly service. Thank you!
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July 2022 by alexis chaplin
Catherine always makes sure I have the best experience.
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May 2022 by Melissa Thompson
Excellent service, friendly employees and a fair price.
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May 2022 by Selvin Delacruz
Great and Friendly staff Helped me last minute before closing
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September 2021 by Sadie Galvan
The staff is friendly and knowledgeable. I have had many services done for my vehicles there over the years. The whole team makes you feel that they care about you and that you aren't just another $ to them. They take the time to listen to what the problem is with the vehicle or the service you need or want done. After they take a look at your vehicle they take the time to show you what's going on and explain it to you in detail! I recommend them to everyone and if they aren't equipped to handle your specific issue they tell you up front so that they don't waste your time or money which is rare when they can't but I appreciate and respect the honesty! If you are looking for a great team to trust with your vehicles stop in and see them!
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June 2021 by Michael Robinson (Mikey)
Oil changes, tire repair, NEW tires, brakes, thw list goes on! They can pretty much service any part of you're vehicle! Friendly staff, ready to help you out. No nonesense when it comes to estimates and labor!
