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February 2025 by Sean Strand
Went in to gamestop at merle hay today and let me tell you how disappointed I was today. For starters the store was unorganized and unprofessional. Secondly the staff seemed rude. I wanted to trade in some games and the cute lady with glasses kept asking for my ID which idk why you need that for a trade. But if I get the chance I'll ask her later this week if she wants to go get some food together or go see a film.
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February 2025 by Katie Anderson
They suck offers 18dollars for a Xbox with games and two controllers and then sells it for way more better off using marketplace guys really they will rip you off boycott GameStop
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January 2025 by Kaitlyn Beenken
Terrible selection. Hardly any games also super hot compared to the rest of the mall & they claim it’s the malls fault but they’re the only store that is super hot like that lol so idk. But I left solely because it was too hot to even be in there
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December 2024 by Ezra
This store looks like a hoarders paradise, unorganized, dirty, and staff is extremely rude.
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September 2024 by Kevin Patterson
I love GameStop but this store is a tremendous disappointment. This store has always had issues but 2023 it seemed like it was getting better as the store was getting stock, it was organized, and it felt like it was finally being professionally run. Even with its issues pre-2023, I have NEVER seen it as bad as it is in 2024. It looks like a messy garage sale. Stuff is dumped everywhere, insanely disorganized, and incredibly mismanaged. With it being pro-week, I went to see what deals might be available and it was incredibly frustrating. Beyond the wildly messy and disorganized chaos, the pricing was impossible. I buy a ton at GameStop (Jordan Creek being my favorite store) so I know what I should expect and this store is unbelievable. For example, yellow tags indicate clearance, red means markdown, white is a new product/regular price, and I don't even know what blue is for but this store uses blue too and there's no rhyme or reason for any of it. You've got regular priced items on clearance, markdown, and new item tags, you have clearance items on regular, markdown and, and clearance price tags, and all of the above on the illusive and unknown blue price tags. I snapped pictures specifically to illustrate the disastrous state of this stores pricing structure. I've never seen such a poorly run business in my life, which is incredibly disappointing since it seemed in 2023 the management was making an effort to turn it around. I don't know what changed from last year but corporate seems to have totally given up on this location at this point. Why not just close this store if you care so little about your customers? It's disrespectful to those that shop in that mall. I won't be shopping there anymore myself. I will stick entirely to Jordan Creek or maybe one of the other professionally managed stores.
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April 2024 by Stephanie Triplett
Went to GS on 04/20/2024 to buy a ps5 the guy signed me up for a bunch of stuff without telling me what it was going to cost I looked at my receipt when I got home and seen prices it’s unprofessional to just assume someone wants to pay that
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March 2024 by Alicia McKinney
Store looks extremely bare. If you want more of a selection this isn't the store anymore. Most fixtures are gone. It almost looks like they are closing but they aren't.
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March 2024 by Angela Weyhrauch
I can not express how frustrated I am by this location/company and district manager. I purchased the coverage plan on a meta quest 2 through game stop. Had a couple of exchanges due to issues continued to repurchase the coverage plan. Now less than 6 months after my last replacement the company refuses to replace like for like, would not allow me to upgrade and pay the difference or refund the difference to go to a unit with less storage on the 2. I can't even get the district manager to call me back or the store manager at a different location. I will no longer purchase stuff from this company.
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March 2024 by Hosea Muanawma
I went there and told them I wanted to buy nba 2k 23 for my Xbox series S, and when I went to the counter to buy it, I asked them “can a Xbox series X game get installed through a Xbox series S?” And they took 25 minutes to respond just to say yes. And when we bought it and went home, I tried to get the game to my Xbox series S and it didn’t work. They scammed me with this and I defintly don’t recommend going here.
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January 2024 by Alicia Summers
Store looks extremely bare. If you want more of a selection this isn't the store anymore. Most fixtures are gone. It almost looks like they are closing but they aren't.
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January 2024 by Ashton Robinson
One thing I don't like about this place. I hardly believe they test the xbox controllers. I'm on my fifth one bought and having to take it in cuz my triggers don't respond to the controller anymore (I have had this pre-owned controller for 8 days). They provide great customer service (when they are there) and get me a new one. I'm just sick of having to go into this store over and over for a controller to bring home with stick drift.
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December 2023 by Sarah
Called to get some information on how GameStop works with trade ins, wanted a ball park idea of how much cash to bring so I can hit the ATM, Kind of rude answering questions I didn't even ask in the middle of myself trying to ask a whole different question lol try listening before speaking. Yes Karen an Xbox one does not match the price of a PS5 I'm sure you had to learn that from training, but it's common knowledge. Just wanted to know a range of what the difference can look like with your prices and value points. I wish there was a video games ect in Des Moines. Game stop employees always are miserable. That kind of conversation will drive business away, as she probably wishes since having a business conversation was such a burden
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November 2023 by Ryan Huisman
2nd time now we've gone to trade and buy, their posted hours are until 8 pm but the door was locked at 6:38, even though there was an employee inside that wouldn't look at us.We will never go back to this location.
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November 2023 by Jeff Bassett
Never open when I stop by, hours on Google are false.
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October 2023 by Ryan C.
They have been closed several days in a row due to "technical issues". Now I have to wonder if they will be open Friday so i can pick up a preorder. Update the handwritten sign on your door. Pathetic.
