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August 2025 by Lori Moser
Friendly staff.
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July 2025 by Wanda Van Wyk
It's like digging your way to a treasure or several treasures. Weight by the pound is such a convenience. And then the few items that they do have a set price on it's genius. Even if you go in there thinking you can find one thing and you don't find it, I promise you that you will find something that you like and love.
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June 2025 by Mr Krueger
This is the last chance for thrift items before they head to the landfill, and it’s such a smart concept. Everything here is sold by weight ($1.89 per pound), making it incredibly affordable if you shop for the right items.
You’ll need to dig a bit, and I regret not bringing gloves. This is where unsold items from other stores go, so inventory changes often. We picked up shoes, bags, and some surprisingly decent home goods for next to nothing.
The only negative here are the customers. Staff are now required to regularly remind people not to grab items out of other’s hands or their carts, each time new inventory goes out.
If you enjoy treasure hunting or love a good deal, this place is worth checking out.
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June 2025 by Deb Rose
At the Urbandale, Iowa location on 100th St. the manager sold a table to a customer after I had torn off the bottom part of the receipt. The table was too large to put into a shopping cart so I left the table on the sales floor. This is how they do it at the Goodwill store with large items that you are not able to fit into your cart. Another customer viewed the table after me and brought the top part of the For sale sign up to the cash register, and was allowed to purchase it. In the meantime, I was able ti get the table into my cart. The manager told me the item had already been paid for. They allowed the other customer to pay for the table with the top part of the sales tag which is against their stated rules on the tag that you must have the bottom portion of the tag to be able to purchase the item. I explained I had the bottom part of the sales tag and it should not have been sold to the other customer. The manager refused to refund the other customer because it had “already been paid for“ and that it would have to be brought to the customer through the back door for her to pick it up. I continued to explain to the manager that it never should have been sold to the other customer as she was not in possession of the bottom portion of the tag as I was. I asked for a manager and she said she was the manager!! so there was no point in tearing off the bottom part of the receipt because they sell it to anybody anyway. Apparently to whoever gets to the cash register first. Poor excuse for a manager….a manager, that does not even know how their internal sales process works.
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May 2025 by Tanya Dunbarr
I love Kelly's philly but the last 2 times I've went it wasn't on point
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December 2024 by Lauren Rodriguez
I love this place first for the cheap, but really quality pillows of all types ..I found a huge boppy pregnancy pillow once n almost got stuck paying for it by the lb., which still woulda been a decent price but the cashier told me they were all only like 59 cents not over a dollar even for often nice dog beds, decorative ones for the couches etc.. rugs and brand name clothes are also some of my favorites to dig thru here.. it gets kinda serious tho with some of these scavengers when they come out w the bins all I can think is I’m stuck in the firey part of the lion king where all the hyenas impatiently waiting ready to run up from behind ready to take a bite out of whoever doesn’t keep your elbows out n don’t let yourself get pushed or sum cuz they’ll try.. OTHERWISE BEST STORE I LOVE IT!! Highly recommend to everyone, honestly my homeless ass deserves the a gift certificate or something I’ve turned sooo many ppl on to this all thru the US. The Denver ones were good too n big but ppl were thirsty af over there, don’t ask me how this possible, but they were actually selling stuff to ppl before they even paid for the shit..so although it was bigger w more name brand clothes and nice blankets n shoes over dea monies. The employees in Denver ones were rude and incompetent af and at least in Des Moines ppl are usually genuinely nice and there’s at least some law n order.. even a year later I’m still mad af enough about it idk why bc ik it probably seems so petty but it’s like eating most of the order of fries and then having the employees who work at McDonald’s assist u in selling the rest of your box to ppl individually. It’s ridiculous! But this one in Des Moines the staff actually are nice n look out for u!
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October 2024 by jacqueline stolz
No offense to this Goodwill but the Google listing says they take donations and they don't, I just wanted to highlight this so other people can save time and not have their time wasted as I did.
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October 2024 by DoctrSpooky
Compared to other Goodwill's, it's ridiculously unorganized. Everything is just thrown together in a human pig trough as you sift through everything.
It is Goodwill so I still give it three stars but there are other Goodwill's that have much better organisation in place so I'm not sure what the deal is.
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September 2024 by Sonssa Sonssa
Please repair the bathrooms both are closed, please 🙏 at least we need one working. Thank you
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September 2024 by Barbara B.
I live out of town but come by every time I come to Des Moines. I have made many great finds. Do not expect a regular retail store. Yes, it is chaotic. The only real problem I have had is that messages over the intercom are completely garbled. Others have told me this also.
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August 2024 by Heather Dickson
Great bins! Was a little apprehensive after reading some of the reviews. Went shortly after opening, not very crowded, lots of carts available. I found quite a bit and will definitely go back! I like how the hard goods were separate from the rest of the items. Large selection of clothing.
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August 2024 by Peter Pansilva
Wonderful and nice staff. Great atmosphere.
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August 2024 by StillRockin
Want it! Need it! Found it!
Got It!!!!
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March 2024 by Angie Wright
I like the place. Found a lot of good things. Only complaint is not enough carts.
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February 2024 by Caityrichey
A old man in a wheelchair threw his cart at me and there was dirty underwear
