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June 2024 by Megan
I was hesitant to post this but feel it may be valuable to anyone who is a first time client with them. My experience, I am hoping, was a 'one in a million' chain of events, but it was beyond frustrating and disheartening nonetheless:
Firstly, the woman who did my taxes was spectacular and beyond helpful. I met with her in person and she gave me tips and advice on how to manage my taxes and did it quickly and efficiently. I would use her again, if not for what happened after.
I received three confirmation emails (I filed with more than one state) from H & R Block that my taxes were filed and I was set to go right after my meeting with her. I paid H & R Block at that meeting and I was happy with my experience with them.
THEN... a few weeks later, I had travelled home to be with my grandpa who was passing away. While there, I had a missed call and voicemail from H & R Block asking me if I wanted to finish up my tax documents, and pay them to send them in (Mind you, this is well after the deadline for taxes). I was horrified because not only had I paid every state and federal amount they told me to, I also had paid H & R Block to file them, on the day that I met with my tax professional.... weeks ago. I called them back and asked how and why my taxes weren't filed when I was told BY THEM that my tax information had been submitted weeks ago.
The woman on the phone had no answers for me, and told me they had not been filed. I asked her how and why I got multiple confirmation emails from them stating otherwise, she told me she didn't know. She told me I never paid H & R Block to file them, which was false, so I offered to email her my bank statement of them charging me, and the emails I got from them confirming my taxes had been filed. This process took over a half an hour and involved me solving this problem myself, with my dying grandpa laying next to me, offering to send them their own emails they had sent me and bank statements/receipts they should have access to.
I finally received a call back later that day that I was right (obviously) and that I had paid them like I said I did. And, in fact, my taxes were filed the entire time. They did not have an answer for me as to how this happened. You can imagine my horror when they told me that my taxes weren't filed and it was weeks after the deadline. It was obviously not their fault in regards to the timing, but the absolute breakdown in communication and passing it off to the customer to figure out was ridiculous. They were not helpful at all when it was their mistake in the first place.
I will not be using this location again, out of fear of this happening again. At this point I should have just filed them myself with the amount of work that was put on me to solve this problem and having to seek out other avenues to make sure H & R Block actually filed my taxes.
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April 2024 by Inomjon Igamov
I had a nice, smooth and easy experience filing my taxes with H&R Block and mainly its because I was taken a proper care by the Tax Professional and expert in this field - Mr. Frank U. He was honest, caring and explained me all the available options out there and guided me with step by step instructions throughout the entire process. He was extremely knowledgeable, caring and friendly and he understands the needs of the Customer. Overall I have had an easy, transparent and fair deal and H&R Block. Now I have a clear pic about my Fed. Refunds and how much do I owe to the State. Thanks.
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February 2024 by Joey Darrow
Frank is the tax man !!!
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April 2023 by Aaron Tolzmann
They do a great job at a reasonable price
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February 2023 by Tommy Thompson
Quick and easy only down side is the fees
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August 2022 by Benjamin Miller
My experience here was one of the worst that I've ever had for filing my taxes. I had to go to the location 3 times: first to drop off my documents, second so they could actually be submitted, and the third because they forgot to charge me before leaving. My returns were submitted incorrectly, forcing me to make an additional payment to the IRS since they refused to fix their filing error. The service was more expensive than any other that I've used for the exact same filing software and untrained personnel. After paying more for the service than I owed in taxes, the end result was virtually the same as if I did not file my taxes at all. For all of this I was offered a 25$ discount against the 345$ I was charged for their comically poor service.
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August 2022 by Claretha Turner
My taxes were not processed properly.
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August 2022 by Jennifer Young
It's the only tax place we will use
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August 2022 by Don Magee
great fast service
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August 2022 by Tanya Dunlap
Because you guys are great at your job and polite
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August 2022 by sherri trogdon
Frank is awesome
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April 2022 by Hailei Pettit
Some information was confusing but Alex turned around and helped to his best ability.
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April 2022 by Erica Kerpowski
I went there March 13th for an appt for my taxes. I called today to find out what the status on my return was. Their automated system says it was rejected. When I called the office I went to they said they didn't even have me in their system. They didn't help figure out what was going on they just said I wasn't in their system. I paid money for this and they don't have me in thier system tax day is the 18th! And I now I have to figure out how to refill since they are useless and can't keep track of their own system. Bunch of thieves is what they are
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March 2022 by Benjamin Schomburg
My experience here was one of the worst that I've ever had for filing my taxes. I had to go to the location 3 times: first to drop off my documents, second so they could actually be submitted, and the third because they forgot to charge me before leaving. My returns were submitted incorrectly, forcing me to make an additional payment to the IRS since they refused to fix their filing error. The service was more expensive than any other that I've used for the exact same filing software and untrained personnel. After paying more for the service than I owed in taxes, the end result was virtually the same as if I did not file my taxes at all. For all of this I was offered a 25$ discount against the 345$ I was charged for their comically poor service.
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March 2022 by M Morales
Kevin Deppe did a real nice job with filing my taxes. I really appreciate the work he does for me. Couldn't ask for any better. Thank you Kevin!
