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March 2024 by Shane Wood
Destiny Eddy helped me file my taxes and explained how to update my W4. I will always come to Jackson Hewitt and always come to this location. Its always clean and the staff is always so kind!
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March 2024 by David Beakley
I always have good experiences with Jackson Hewitt this year I did it over the phone and the lady that helped me was very wonderful and she helped me out to the best of her knowledge and experience and she was great
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March 2024 by Latisha Besaw
Desa E. was able to prepare my tax return quickly and promptly responded to all of my questions!
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February 2024 by Sincere Banks
Amy Peter was nice an polite an answered all my questions.
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May 2023 by Deann Remington
Knoxville location were had a horrible experience. The Des Moines office on Euclid handled everything professionally!!
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March 2023 by P Yaeger
Had an appointment at Walmart in Altoona, no one was there. After 20 minutes I call this JH. Got me in ASAP. Thank you.
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March 2023 by Abby
Staff there ,answered my questions thoroughly.. whoever is the manager there was kind ,professional and made me feel welcomed
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March 2023 by Lynn Carroll Byrne
Robin Byers at the Euclid Ave. location spent the time to help us with an amended return that will give us a nice refund. She really understands taxes!
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February 2023 by Bonnie Steinhauser
Getting taxes done by JH was a nightmare last year. I made an appointment at one location. Nobody was there, I sat for 20 minutes and called the customer care number (on hold for another 20). I got the run around and nowhere,. I called another local office and they sent me to another location for another day and offered me a coupon. When my new appt came the lady was complaining about how she was supposed to be off the clock. She then filed my taxes with my name spelled wrong! I called her to fix it and she did but then I caught she spelled my address wrong too. She also tried to file my mortgage or HSA or something as income but I caught that in the meeting because I knew my refund was suppose to be way more. This was a 2 hour appt and she had my DL to use to copy.I didn't leave a review then but a year later and they are still jamming me up so I decided to now. I tried to get a copy of my return and the system kept throwing me errors, the chat agents weren't listening to my actual issue and were telling me to do stuff I had already tried, they also just randomly left the chat mid conversation. I am only giving two stars because of the final chat person that actually helped me so I can be done with JH....even then they still uploaded the wrong original filing with my name spelled wrong.Note in all their review responses the refer you to their client care team. Good luck, its a joke. I called a couple times originally to just find out why I was booked an appt for an office that had nobody there. Nobody really apologized or offered any resolution from the customer care team. It was actually the manager of another location that offered me the coupon, not customer care. They in fact blamed me for not knowing that location was not operational yet (they picked the location for me because i said I was open minded).
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February 2023 by Kimberly Collins
Best place to do taxes and very professional and kind service. Always have a relaxing time when I visit.
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January 2023 by Stephanie Gonzales Cooper
The lady that helped did expkain anything and I tried to get a loan back in Decmeber got deined and she did it again I did not ask her to do that, I will not come back to Jackson Hewitt ever again charged me $300 to do my taxes but last year it was $200 just stealing never again
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January 2023 by Eddy Lincoln
Went to the Euclid location and the person that helped me was Maddie Gonzales and was fast and very helpful and knows what she’s doing will definitely be going back
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January 2023 by Trish Wilke
I had an appointment at another location but the employee was not there. I called Euclid location and the employee got me right in. The employee doing my taxes made sure everything was correct. Both of the employees were friendly and I felt like I mattered.
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January 2023 by Persephin C.
I've been going to Jackson Hewitt for the last few years and absolutely love them. They always let you know how much you're getting, how much you pay in fees before you go through with it and ask you for consent to proceed with filing your taxes after they show the amount they charge. I've done my taxes in countless websites and H&R block and honestly the charge isn't that much considering how my returns end up being more through them than anything else. Highly recommend this location the most!
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December 2022 by sarah hafenbrack
The ladies working were nice and professional.
