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November 2023 by Sanket Gurav
I had great and smooth experience while purchasing my new KIA Sportage.They were quick responsive on any of my query. They treat people with high attention and explain all the points related to vehicle.
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November 2023 by Renee Abrahams
My experience buying a car at Kia was amazing!! Buying a new car can be stressful but working with Presley and Merle made it such a pleasant time. They went above and beyond!! Finally, Drake showing me what my new car can do ended the day with me feeling good about my purchase with Kia of Des Moines!!
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October 2023 by Tammy Chance
We have bought several cars from Kia and have been very happy with the service we received until recently. We bought a new car and a couple months after buying it the noise started. I have brought it back 3 times and it's better for a couple days and then the noise is back. I decided we would trade it in. I understand after you leave the lot you lose some money, but we were offered $15,000 less for a car that's less year old. Last time will be purchasing at this dealership.
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October 2023 by john tillman
My case coordinator was Winnie Hays and she was Great! Always kept us informed of what was going, and always called back when we had questions. She was always very knowledgeable and supportive and very nice. This happened when I was visiting family in Iowa and I live in New York so I was a thousand miles away. After all the work was done, which was all under warranty they shipped my car back to me at no cost. Every staff member we dealt with at KIA was Awesome! And Jennifer who handled the cars shipping was one of the nicest people I've talked too! And thanks to Northtown KIA of Buffalo for getting the car delivered back to us. Very happy I'm in the KIA Family!
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October 2023 by Leanne Schwickerath
Staff at the Des Moines Kia dealership were very accommodating and worked my car in even though they were scheduled out for months. They were a blessing to me and my family in getting a car that we depend on back on the road in no time. We are thankful to the kind staff and talented technicians who helped us in our hour of need. What a great testimony to the living waters of our Lord.
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October 2023 by Candi Courter
Pleasant experience! Bob was fun to work with, great sense of humor :) he went the extra mile for me! Aaron in the finance department was very helpful and patient with my questions, which I greatly appreciate. Tomorrow, when I pick up the Forte I’ll meet with Emily for a quick run down of how to sync things up! Thank you to all.
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October 2023 by Mike M.
Don't, Don't, Don't give these guys your business. They will take you to the bank starting out by adding almost $1,000 to the MSRP of EVERY new vehicle on their lot. They are ripping off each and every one of you who shop here. Too many other KIA dealers in the state that don't do this to allow them to take advantage of you. You have been warned! Drive on past.
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September 2023 by Chuck Smith
Kia of Des Moines was AMAZING to work with.. The sales and finance team are all great, they made us feel comfortable and didn't pressure us at all. Gus was our salesman and he was absolutely great to work with. We love our new Kia and wouldn't go anywhere else for a nice, reliable vehicle.
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September 2023 by braydon niemeyer
If I could give it zero stars I would. My kia engine started knocking 7 weeks ago and I took it in on a recall. They left me without a rental for 4 of those 7 weeks. I received my car back last Friday. I had to work all weekend and so on Monday and I finally had to clean the inside and I found a huge gash in my seat that wasn't prior to me dropping it off. And on top of it I find it odd 5 days after picking my car up I had to have all brand new breaks and rotors put in my car. If anyone wants a word of advice do not buy a kia and definitely don't service it here.
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September 2023 by Lance G.
Poor customer service, wouldn't recommend to my won't enemy. They get away with not immediately working on your car, by refusing to acknowledge there's even a problem tell they have you on their 3 month wait list. Horrible, horrible customer service. Went to pickup my car and not a single person had greeted me or told me what they did to my car. 0/10
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July 2023 by Robin Mebus
Working with Kia Des Moines was fantastic. First time I’ve had the manager see me before I left to make sure everything was good and to thank me for selecting his dealership to buy my car! Justin got it all put together and Drake gave me the tutorial on the Sportage. Great people, quality experience.
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July 2023 by BENJAMIN PROHL
No pressure and highly professional. Great options to help ensure I made the best choice, not just settle for one thing. Joe was great and communicated well throughout the entire process. We love our new car.
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July 2023 by Lois Hill
Kia of Des Moines,Thank you for your efficiency and thorough service. My Service Advisor (Winnie Hayes) took the time to go over all my concerns. One problem at a time was resolved. This means a lot to me as I am always driving from state to state. I like to take care of my vehicle so it can take care of me. Without Kia of Des Moines this wouldn't be possible! Thank You again for Your great Service work! I pray this will always be a five Star as I will continue my Service care here at Kia of Des Moines!RespectfullyLois
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July 2023 by Jenne Reed
Fantastic buying experience! I originally called to place an order for a vehicle back in April. I described exactly what I wanted, Jamie told me they had one being delivered some time in August. To my surprise, it showed up at the end of June! They had it all ready to be picked up and gave me a very fair price on my trade-in. Couldn’t have asked for a better experience!
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June 2023 by Joyce Ouverson
Start to finish Jamie Collier was such a pleasure to work! Answered all our questions, showing a real interest in our needs and sharing what our best options were. She also gave us regular updates on arrival time. We love the service at Kia and highly recommend Jamie as your go to.
