Kohl's is a store that carries favorite brands in fashion, footwear, beauty, and home goods. Customers find the store clean, spotless, and well managed. The staff are frequently described as friendly, helpful, kind, polite, and great, ensuring customers get available discounts. Services like hassle-free returns, free store pickup, and Amazon returns are noted as fast and easy. However, some feel prices can be very expensive, with savings that still seem high. The store redesign and many self checkouts can make it hard to find workers when needed. Overall, it is a recommended location for shopping in store or online.