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February 2025 by Macguire Brooks
Horrible customer service.
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January 2025 by Luis Alberto Ramirez
I went to have 2 signs printed for my company and laminated and they didn't want to, it's not a coincidence because I've been there several times and they don't serve me, unlike other Office Depots.
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November 2024 by Jordan McGuire
Pretty obvious you all need people and it's shameful to assume that everyone has internet access. Teagan or however you spell the managers name was so rude to me and didn't understand the fact that I couldn't see all the open positions because my apartment currently is getting renovated and internet is shotty. I went down to the library to write this because I'm so mad. This "manager" then said if I couldn't go online to see the opportunities that I obviously was too broke to get to work and should find a job somewhere else. What? It seems like you guys need help by the fact that print center has always been a mess. To top it all off, I was the sales Supervisor at another office Max and I would have never talked to potential applicants that way. I hope that upper management sees this and has a retraining with your shift leader because you don't talk to anyone that way.
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October 2024 by sarah c
the west des moines branch is the best! unfortunately i had to come here today instead (that detail is important). i needed help printing a prop for a halloween costume. prop in question: a clearly NOT REAL id badge belonging to a FICTIONAL CHARACTER FROM A TV SHOW (who also looks nothing like me and lives in a different state than the location of this store, this is also important). I needed help because i needed multiple duplicates (it's halloween and it's regular printer paper, i'm printing multiple in case someone spills a drink on me) and i needed it to be the size of a business card (roughly 2x3-3.5") and the self serve printers do not allow you to edit the size/quantity of photos. this was NO issue for the west des moines branch. they were SO kind and got everything for me exactly how i needed it and i was out of there in less than 5. i overestimated how big i needed the photo to be and i chose the wrong size at the wdm store but since they were so helpful, they showed me every single size i could get INCLUDING the size i actually needed! so i thought no big deal i'm closer to the merle hay store today i'll just pop in... LMAO NOPE. a young female employee complained when i asked for help because what i needed help with was "hard" and said nothing until I APOLOGIZED TO WHICH SHE SAID "it's fine.. no worries".... WHATTTTT??? SORRY FOR TRYING TO PAY FOR YOUR SERVICES IG ??? after about a minute of standing there she just gave up and walked away. a tall male employee came over and i reexplained everything. but not only is he helping me, he's chatting on the phone with what sounds like a friend, he's conversing with the other employees irl so much so that he had to reask EVERYTHING that came out of my mouth like 3 times. this is where it gets worse. he tells me they can't help me because i'm trying to print a real scannable id on printer paper and if i want it i need to order an actual id card. after explaining ONCE AGAIN that this is for a HALLOWEEN COSTUME, it's HOMEMADE, and from a FICTIONAL TV SHOW IN A STATE THAT IS OBVIOUSLY NOT HERE, then he goes "oh yeah i guess that is that character..." because funny enough he's seen the show! WHATTTTTTT ??? he returns with the printed paper and none of them are the size i asked for. literally i was asked like 6 times now what size i wanted it. then he tells me he cant print it because its too small (when i know that's not true because the west des moines location literally made it in that size for me, i just didn't think it was big enough at the time). then he tells me he can't print it because it's blurry. first off, what you're referring to are pixels, not blur. which can be fixed by entering the correct ppx for the size i wanted. second, LIKE IVE HAD TO SAY TO YOU 7 TIMES NOW ITS FOR A HALLOWEEN COSTUME I DO NOT GIVE A FLYING F IF THE PPI IS LESS THAN 300 (he said nothing about the ppi, but tried to mansplain what an aspect ratio was to me... and horribly i might add) literally all he needed to do was unlock the aspect ratio in the software and input the right units. but according to him the smallest size available was an 8x10... i just gave up and left because i had already wasted 20 minutes of my life at this point and it was pointless trying to talk to someone that clearly cannot or does not want to listen. just say you don't know how to do that next time! or hire people with basic printing knowledge! or hire people that actually want to help others! or respect them enough to listen! i already felt like an inconvenience asking for your help during the lil afternoon shift rant sesh, and felt even worse after apologizing for ASKING FOR HELP, so there's no need to dig the hole any further. but thanks for the headache and for taking 20 min of my time i'll never get back! more like 2 hours now because this was so bad i HAD to leave a review.
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September 2024 by Shana K
What a joke of a store. I placed a customized order for invitations for my child’s birthday party (I purchased a customizable, legitimate template from Etsy that I had full printing rights to. I received an email the following day stating my order was cancelled due to copyright issues…no phone call with any sort of explanation, just a joke of an email. Even more of a joke was the manager at this location when I called to question the cancellation. I don’t know what his name was, but I spoke to him at 8:20am on 9/11/24 and he claimed to be the “printing manager”. He needs someone to bring him back down to earth and remind him that printing services for a child’s birthday party ARE NOT THAT SERIOUS. He said he did “extensive research” on my print order (which may I remind you, was FOR A 5 YEAR OLD BIRTHDAY PARTY), and stated his “research” concluded my order was a copyright fraud, and if they chose to print my order, they could “face legal repercussions”. He said he researched my print template, which again, I purchased and have full printing rights to, and found “evidence that I copyrighted Sonic the Hedgehog”. I honestly was dying laughing because this explanation was so ridiculous…I seriously thought he was joking. You literally would’ve thought I was trying to print counterfeit money or something. I was embarrassed for him and his crazy explanation for cancelling my order…I hope he sees this review and realizes how idiotic his reasoning was, and that the “copyright police” have better things to do than raid an Office Depot for 5 year old birthday invitation print offs. I also want him to know that 10 minutes after his idiotic rant, I sent my invitation order to another Office Depot, who immediately fulfilled and printed my order the following day…and the invitations were PERFECT. They received a 5 star review, and I will count on them for all future orders. As a reminder to the manager I spoke to, it was a print service for my child’s birthday party, not documents for homeland security…you need to calm down.
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June 2024 by Esparra Cotiugă
My coworker and I were helped by Lori and Aylin. We had a long list of items needed for a new office and they helped us in a very efficient manner.
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March 2024 by Meridee Munford
Very friendly and helpful service. Bob was the person who helped me out, he was super nice, got a desk chair for me out of the back room, and helped me load it into my car. I'm happy with the quality of the chair already, very comfortable and was on sale so pretty affordable too!
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March 2024 by Douglas Delker
All around great experience. Wish all shopping could be this pleasant!
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February 2024 by Nikki Kemp
Sale associates were knowledgeable and friendly.
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January 2024 by Norwalk Delkers
All around great experience. Wish all shopping could be this pleasant!
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January 2024 by M Munford
Very friendly and helpful service. Bob was the person who helped me out, he was super nice, got a desk chair for me out of the back room, and helped me load it into my car. I'm happy with the quality of the chair already, very comfortable and was on sale so pretty affordable too!
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December 2023 by Jim Ferguson
Knowledgeable salesman
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November 2023 by Ron Duimstra
Store associate brought an attitude: uninterested, unfriendly, and overall, rather rude.
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November 2023 by Dale Day
I have always had very good experience in office depot.
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October 2023 by jeff yager
It felt like a family run business, ready to help any way possible to give what is needed
