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January 2024 by Hansey Gruber
Service sure has gone downhill over the Years
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November 2023 by Jeff Link sr
Rented a truck October 13th and returned it on the same day, 3 weeks later I get a certified letter stating if I didn't return the truck they were going to report it stolen, you guys are a bunch of idiots! This is the last night I rent from these clowns.
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November 2023 by Nyangumi Ndume
Yard is a total mess. It looks like a launching pad for accidents to happen.
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October 2023 by maurice perkins
Picked up a rental sleeper, and it is disgusting inside. They didn't attempt to clean the truck before renting it.
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June 2023 by John Geissinger
Pulled through when U-haul called last second saying they didn't have what I reserved weeks ago.
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June 2023 by John Bryant
Awesome Awesome place and people thanks for everything
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June 2023 by Arthur MacArthur
Not respect.slow very 1 star
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April 2023 by Nav S.
Penske was extremely helpful with assisting me in my reservation for a truck rental. We needed a 12 feet truck to move. Luckily they now have updated 2022 modelVans big enough to fit one bedroom stuff. Service was great. Had no issues picking or dropping the truck off. Prices are reasonable.
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September 2022 by Mister. Marcus
Great Service, staff in Ricer Oaks Self Storage location in Houston did an amazing job with helping me get tye Cargo Van. My trip from TX to IA was definitely worth it. Sitting up high, smooth, the vehicle had good handling and power on the highway. I truly recommend. I was able to load a full room and more items. Still had room for more items. Thank You Penske!!!
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August 2022 by Laura Capaldo
Trucks are great. Easy to work with customer service.
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July 2022 by Ben Johnson
I want to preface this with the fact that I understand it is probably an issue with the system as a whole and not just this location. Long story short we had a refrigerated box truck reserved for an event. Reservation was made over two months prior to the event, complete with a confirmation email. TWO days prior to pickup I got a call that they were unable to provide a truck. Needless to say I wasn’t overly pleased when they then offered me a non-refrigerated truck as a replacement. I understand that things happen but the lack of notice was unacceptable and left us in a lurch. Luckily Thermo-King in Altoona came through last minute. Don’t trust your reservation email if you have one.
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July 2022 by Gordon Singh
Very time consuming visit. They struggled to hook up a working computer for diagnostics. After taking 2 hours to figure out what was wrong, promised a truck in an hour, got the truck 3 hours later.
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June 2022 by Chuck Carr
Great service and the employees there believe in taking care of the customer
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April 2022 by Jack Peirano
The level of communication needs alot of work.I personally pay alot of money every month to lease my truck and both times I've came in for a service it's been an all day affair oh and the service writer will down right ignore you while looking straight at you
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January 2022 by Mike Waggoner
WORST truck service ever ! Every time. Drivers from Des Moinesgo to Omaha because the service here is so bad. You’ll be lucky to get them to do anything other than change oil. Check engine light on? They won’t address it even if they write it down when you tell them. So much incompetence at this shop. Fuel island service is good though