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February 2024 by Ricky Johnson
Very professional and helped with all my questions
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February 2024 by Moje Crossing
It was a pleasure doing the purchase , so easy and well explained. Clear direction and fast process.
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December 2023 by Michelle Heneke
Love my stuff!!
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September 2023 by Judy Simpson
The employees at the store are fantastic merle hay Rd., in West Des Moines.
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September 2023 by Sara Thompson
Easy and fast and definitively okay with the process and that price and the deal I got
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September 2023 by Panthooh Doe
Not good
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August 2023 by Lillian Hanson
I normally don’t complain, but this is the worst RAC experience I have ever had. I am moving and got a new couch so I wouldn’t have to make payments anymore. I would like for the couch I have had through them to be returned and picked up I have called a total of 5 times in a 3-4 week period to get a pick up date. I’ve gotten one, but they couldn’t pick it up because of heat. Okay that’s okay I understood they told me they would call and set up another time. I had to call! And every time I call I get the same response I have to wait for my manager and she isn’t here. They always say I will make a note and let her know. I have not received any calls from them especially when they have told me they were going to call back, I have always been the one to call. Getting the couch a breeze sending it back impossible.
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August 2023 by Jessica Johnston
Friendly prompt service very impressed
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June 2023 by Kimberly Boner
Crystal J, & Grace G are the best! Super friendly & very helpful!
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June 2023 by Christopher Gilbert
Ur website is junk won't let me put the right zip code
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April 2023 by Jeanna Joyce
I had to fill out new paperwork when I went into lease my stuff and I updated my phone number and my address. Neither of those things were updated in the system and so I have still not received a phone call about my stuff arriving. Two weeks ago I called and told them to cancel the order because I hadn’t heard anything from them and they told me I would be given a cash refund and they would call me when the refund was ready. It has been two weeks and I have heard nothing from the store.
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April 2023 by mindy taylor
Great if u can't afford to buy something out right and need to make payments.
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February 2023 by Glen L.
Great personnel. No hassle no pressure. Strange these days to the millionth degree!
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December 2022 by Emilyronald Gerke
Best place for rent to own. It’s personal an professional. The staff is always accommodating an will look high an low for the products that you want to rent. I love having autopay so I don’t have to make my way every week to the store, even though they’re so nice an always have candy!! They deliver to my door an set up, an will get you service asap when something is broke. All an all never had issues with rent a center they’re awesome!
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June 2022 by Danijela K
Customer service is okay . Wish they would have more selection for kids bed sets, selection on the store is horrible.Overall I been using them for some time now and I like old managment that was there .