-
November 2023 by Justin Adams
Norm, the salesman, did a nice job as did the gentleman in finance. Both were extremely friendly and helpful. This review has nothing to do with them. Those guys get 5 stars. However, I am very disappointed with the vehicle being “certified” pre-owned. Seems like a huge crock and total marketing ploy. We hop in the Pilot to leave after all of the papers are signed (they got their money) and noticed that the parking sensors were malfunctioning. I come to find that this is a widespread issue with this model year unbeknownst to me. If this was truly gone through to make this vehicle “certified” don’t you think this would’ve been checked/caught by their service department prior to selling me the car. I would think there should’ve been a check list that the service department has to go through to make this “certified.” WHERE’S THE QUALITY CONTROL???!It was never brought to my attention that there was an issue and the sensors were even turned off. Almost felt like it was trying to be hidden from me or another potential buyer. This was totally unacceptable and the lazy person in the service department who checked in/out the vehicle should be made aware of the situation. Now I have to wait to get a fully functioning vehicle (with options that I paid for - full price mind you) and now have take it back in to the dealership for the repair to be made. This is over something that I found and not the dealer. If I were you I’d be sure to check that EVERY OPTION works properly before you leave the lot because they won’t!!!!
-
November 2023 by Niki Groetken
I recently bought a Ridgeline at Smart Honda. It was a very easy and straightforward experience that was provided by Clay and Trent. Clay was very transparent and upfront about pricing. Overall I would give Smart Honda 10 out 10. Smart Honda will always get my business.
-
October 2023 by Logan Maxwell
I recently purchased a new CRV from Smart Honda Des Moines. The entire process was seamless. Matt Carlson was great to work with. He made sure to keep me updated on the arrival of my vehicle and was quick to answer any questions I had. I don’t have enough good things to say about him.I highly recommend Smart Honda Des Moines to anyone looking to purchase a vehicle. Not only are you buying a good product but you will have excellent service.
-
October 2023 by Teresa Kane
There are not enough stars to express the great experience I had with Smart Honda in Des Moines! I was out of state for work when I was in an accident that totaled my Passport. The accident itself was very traumatic but trying to find a new car lease out of state was nearly impossible as many dealerships would not lease to me since I lived in Iowa. When I contacted Smart Honda, Trent and Clay went above and beyond to help me get my new vehicle. The transaction was quick, hassle free and the car was delivered to me with no issues. Trent, Clay and everyone at Smart Honda truly care about their customers and I can't thank them enough! I am forever grateful for such caring, compassionate and trustworthy people! Smart Honda will always be my Honda for future car deals!
-
October 2023 by Carleigh Cass
Found this dealer via an online listing for a used vehicle. Staff were super helpful and friendly! Prompt communication. Will made the process so easy and accommodated us coming from across the state. Matt streamlined the financing process and politely answered all of our questions. Nice facility and high quality service across the board. It was worth the drive! Would definitely recommend these guys for your next new or "new-to-you" vehicle!
-
October 2023 by Karol Holton
Pleasant, professional staff. Very focused on my needs. Open & honest about options I could select. No pressure on me as a woman making a purchase. I was impressed. Also, the quality and craftsmanship of my very first Honda is outstanding.
-
October 2023 by Ellie Navrkal
I drove 3 hours to purchase my vehicle through smart Honda and I must say they were very pleasant and made the process so smooth. I couldn’t be happier with how everything went. I appreciate them and their service.
-
October 2023 by M M.
Brought car in for recall work. Knew 30k stuff needed done approved it at time of payment a line item misc shop charge 36.25 was added. In addition Smart has instituted a 3% fee to use a credit card.In future I'll take to my local mechanic and avoid dealership.
-
September 2023 by J Burris
Purchased a new Odyssey a few years ago. Worked with Clay Olson who did a fantastic job helping me thru the process. Naturally when it came time to shop for a new vehicle I reached out to Clay again for assistance. He provided the same great experience. I highly recommend Clay and Smart Honda.
-
September 2023 by Hannah Bibiano
We worked with Noah, who sold us an HRV and a truck. He was excellent to work with- very honest. He got phenomenal deals on both vehicles. We will be using him again for future needs. Finance was also wonderful to work with.
-
September 2023 by Kellyn Robinson
Smart Honda made all of our vehicle dreams come true! Very patient and willing to help us find the vehicle we wanted every step of the way. Clay Olson and Matt E. are who we personally worked with and I’d recommend them both again and again!
-
September 2023 by Jeff Wozniak
Great communication during an out-of-state purchase! Very upfront on pricing and no added nonsense fees compared to many other dealers. I trusted the salesman, Ted, inherently and he delivered exactly what I needed. Thanks!
-
September 2023 by Kim Redeker
We are very happy with the purchase of our Honda Odyssey. Dusty was great to work with, very personable and walked us through all of our options without being pushy from a sales perspective. Highly recommend.
-
August 2023 by Rickey Mayfield
This was my first out of state purchase.The sales team was great.Answered all questions.Made a 6 hr trip on a Friday.As soon as i arrived.Located the car out front very cleanThe salesman came out and greated me.Took the car for a quick test driveFound no major issues.Talked to finance personal.Total process took about an Hour too completeThe quickest no hassle purchase, of a car i ever had.
-
August 2023 by Ashley Mesenbrink
Looking for a lease for the best price. Talked to Clay and gave him my needs and wants list on what would get me to buy from Smart Honda. He had no problem getting back to me and being able to check every box. He was a gentleman and didn't act like I was a problem client anytime I had a question. He was patient throughout the process and got me exactly what I wanted!!! I will bring my families Honda business to this dealership any day!
