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January 2024 by Rosa del carmen Martinez
Excellent
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January 2024 by Scott Nelson
Complete waste of my time.
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November 2023 by Shailynn Butts
The customer service at this location is HORRIBLE straight out of a scary movie... They keep you for hours and charge you for everything... Like the outlet boxes for chargers... The one over by East High School is WAY BETTER!!!!
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November 2023 by Rebecca Smith
I went into this store location to change my provider over to T-Mobile, upgrade my phone, and get T-Mobile home internet. I could not have asked for a better experience. Jordan took his time explaining plans, options and phones to me. He was incredibly knowledgeable and answered all my questions. Alicia helped me in setting up my new phone and home internet. She was super patient with me and explained everything to me. She made sure to hook me up with some big rebates. Hands down, best experience with a cell phone provider I’ve ever had. Super friendly and helpful crew!
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November 2023 by polly graham
THE BEST CUSTOMER SERVICE EXPERIENCE EVER! FROM (CHARLES)HE WAS FUNNY, FRIENDLY, EXTREMELY HELPFUL, HE KNEW WHAT HE WAS TALKING ABOUT, HE WAS FAST AND PERSISTENT. UNLIKE THE OTHER TWO FEMALES THAT WASN'T CUSTOMER SERVICE FRIENDLY SITTING AROUND MUGGING CUSTOMERS AND SITTING AROUND ON COUCHES PLAYING WITH THEIR PERSONAL CELL PHONES WHILE OTHER CUSTOMERS WERE WALKING IN.I JUST WANT TO SHOW MY APPRECIATION TO CHARLES FOR BEING CUSTOMER SERVICE FRIENDLY AND HELPING ME IN MY TIME OF NEED. THANK YOU ?
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November 2023 by Damir Mrkonyich
My mom needed another phone. Their employee Breann asked few questions and few minutes later got us another phone, transferred everything from the old phone, signed up with different plan and saved few bucks. She made it easy for us.
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November 2023 by Who Else Wants Beef
Bad attitude and no customer service friendly workers. As soon as I walked in I didn't get a HI WELCONE TO T MOBILE, OR HELLO, HOW MAY I ASSIST YOU, ALL I RECEIVED WAS NASTY STARES AS IF A PHONE WENT MISSING. (BRE) WAS ONE OF THE ASSOCIATES AND THERE WAS ONE THAT HAD HEARING AIDS IN AND HAIR PULLED BACK IN A PONYTAIL. VERY BAD FOR CUSTOMER SERVICE. SHE SAT DOWN ON THE COUCH AND JUST PLAYED ON HER PHONE WHILE CUSTOMERS WERE IN THE STORE. LIKE....... DEFINITELY BAD FOR BUSINESS
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October 2023 by Savhannah White
Charles helped me so much make my bill more affordable for me. He was funny and made it an enjoyable experience! He was also giving great service to customers coming in, in the time being as well. Thanks!
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October 2023 by Etiel Trewin
Couldn’t be more disappointed.Went there to get some answers and got ask to wait, and not be help, quite literally wait for my bill to post. Also are the representatives train to be rude, just naturally ?
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August 2023 by Tiffany Williams
The wait times can be a bit long and they didn’t solve my issue.
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July 2023 by Niki Hinton
I think someone very new helped me. She wasn't clear on what was in each plan and each time I asked, what was included changed. When I would ask questions she would disappear in the back office for long periods of time. I was attempting to change to T-mobile, but after well over an hour of delays and getting conflicting information (and being lied to about how long the process would take) I gave up. They said it was fine, but now a month later I am getting ILLEGALLY BILLED by T-mobile, for service I don't have. And guess what, when I called and sat for 30 minutes on hold to try to deal with it, they said, sorry, you have to come in to a branch and deal with it, we can't help you. Run don't walk from this place and from T-mobile.
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June 2023 by Ken Bailey
The entire staff (4131 University Ave) was incredible!!! The store manager Jason and the store assistant manager Keyah, was outstanding. I was going through a lot for the past week with customer care. I won’t go into detail about that issue. But Those 2 are the best at fixing any problems. Thank you both so much. And the customer service in the the store was top tier!! This will be my home store for sure!!
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April 2023 by Jared Walter
Just a useless store with pointless staff. The two women "working" there were either incredibly incompetent or just pretended to be so they wouldn't have to answer any more questions. I'm assuming incompetent as they were both pretty rude as well. If you have a hardware issue, just switch providers instead of going into this store.
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April 2023 by Master Key
This T mobile location has the best service I’ve experienced at any t mobile location.
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April 2023 by Jared Walterberry
Just a useless store with pointless staff. The two women "working" there were either incredibly incompetent or just pretended to be so they wouldn't have to answer any more questions. I'm assuming incompetent as they were both pretty rude as well. If you have a hardware issue, just switch providers instead of going into this store.
