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January 2024 by Facundo Miranda
All good parking and very good service
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November 2023 by Brandy Roberts
The young man working today was very accomodating in his assistace with my account. I appreciated his smile and laugh as those are hard to come by these days. Goid job sir! And thank you.
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October 2023 by Freddy Juarez
I went there to get to get an extra line and upgrade another line with iphone 15,The manager his name is Jay,He suck, not professional at all .He told that monthly payment for iPhone 15 will be $68Then i did my math and I said is $50he got mad because I caught him.The other girl there was very helpfulShe end up helping us better.Do not deal with JAY , bad manager.
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June 2023 by Angela Johnson
I have recently opened a business nearby and required wifi. I was provided with a Gateway wifi box and have had nothing but problems with it.Thanks to Storm, she is a most valuable employee. If it wasn't for all her help, I would have given up service.T-Mobile, Storm is a top customer service and sales person. She is so knowledgeable about products best suited to every need.
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May 2023 by Bryce Holt
Good phone and service 25.00 flat fees
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April 2023 by Cindy Johnson
Employees at this store give you the wrong information ..On purpose just so they get a commission!Found out today that they lied to me.Iwill definitely be contacting customer service and I better get some help , I feel they took total advantage of me being a senior citizen!Go to T-Mobile in Altoona and talk to Sal!Stay away from T-Mobile on 14th and University!
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April 2023 by Alan Rodriguez
Feels like people here are tired or just don’t want to workThe way they even respond is so slow as well as the way the take care of youWas over an hour here just to pay a billWhile there is a big line the representative just kept grabbing his phone; VERY VERY VERY VERY SLOW SERVICEWouldn’t have came in the first place just because my bill never arrived
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February 2023 by Renee
GreT customer service staff or knowledgeable about their products and plans
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February 2023 by Niki Whitney (Mrs whitney)
Man this used to be my spot. Now..... I got phones and feel like, no I was literally lied to. It makes me so upset. Never will I go here again after YEARS of coming to this exact location, almost a decade. Wow seriously. I hope 611 fixes this or t mobile just lost a customer of over a decade
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November 2022 by Kaitlyn Wahlers
I had such an amazing experience going to this T-Mobile store. I had a pretty advanced question and issue, but the people working there were very considerate and patient. Nico help me through every step of the process and was funny/light hearted. The whole process took about an hour and a half but I had no issue waiting that long. There were other customers waiting behind me which Nico helped while my phone was updating and transferring data. Both Nico and Skyler were very knowledgeable. I definitely will be returning to the store if there are ever complications with my phone again.
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November 2022 by Terry Hervey
The employee I talked to was very helpful and had an answer to every question that I asked. Jay was his name. If you go into this store look for him.
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September 2022 by Thomas Moore
This particular store is the best in town. The south side store in particular socks. I can't tell you how many times I get told one thing by Customer Care and the south side store tells me another. I suggest the East 14th store to everyone!
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September 2022 by B Smith
They were not helpful at all and didn't honor the phone warranty I paid for.
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August 2022 by j b
If you want great service it's T mobile. It's comes at a cost: if you don't mind surprise billing & you enjoy spending more time talking to t mobile than working, & you have money to just give away( they will acknowledge when they're wrong but won't change a thing for 4 months then repeat) & assault your bank account, give away your vital info have MANGERS hangup on you& then ask you if you would refer a friend...If this sounds pleasant you... You're in the right place.
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August 2022 by Gigi Burkett
The worse customer device in persona ever. They are rude, condescending and dismissive. Leslie is the worse excuse of a manager at Jordan creek mall that should be fired and work as a customer service rep to learn basic communication skills and take complaints call after call because she clearly doesn’t have a clue how to problem solve, communicate or have any listening skills. Shameful service and experience.
