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November 2023 by Aaron “Gumby” Gumbiner
Torrid itself is great but at mhm in dsm it is going down hill
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November 2023 by Becky Watson
Love this store. Found exactly what I needed for less than what I would have paid at target.
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October 2023 by Amber H
The stores are never open! My gosh. Maybe update your hours to say you aren't open so people don't waste their time going to a mall to see the lights off and typed note on the door. Yesterday I went to the Altoona IA store and it was closed. So today I decided to go to the Merle Hay (Des Moines, IA) store and it was closed. You don't know it is closed until you walk into the malls. Waste of time. And the Merle Hay location has one sign that says they are closed for a a break and will return with no return time written, and the other sign says they will be open for 3 hours in the evening and that is it. First... if you have that bad of staffing problems, maybe consider paying your staff better... I mean, you charge enough for your clothing, so you should be able to pay your staff a decent wage. Hard to make returns when the stores are never fricking open.
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June 2023 by Melissamay Patton
Very nice store reasonably priced helpful and got the fit I needed
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April 2023 by Jessica Foust
I didn’t even know about this store but now I have a shopping problem.
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February 2023 by Katalina “Katie” Jones
I shopped there today to find some work clothes. I found far too many great choices, I recently gained 100 lbs over the last year and feel very insecure shopping anywhere and in any clothes. The lady there was so great, knew where everything was I asked for. She fit my size. The clothes were horribly expensive, but she gave me some discounts for being a new customer and tons of coupons to try bra’s and jeans. Overall good experience.
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January 2023 by Erin Monfort
I have had good/okay experiences here in the past, so I'm giving them 2 stars instead of 1. But the past two times I've tried to go the store has been closed. The first time (Dec. 2022) was a Tuesday afternoon around 5:30. I saw that they had posted a sign about limited hours due to Covid. I took a picture of the sign with the new hours so I could be sure the next trip they would be open. I went back today, during what should have been an open period and they were closed again.I like the clothes, I appreciate the brand and I will keep shopping Torrid online, but I miss the convenience of returns/exchanges and in store fittings. I know it's hard to hire right now, but this is ridiculous. How do you maintain any customers if you aren't even open during the limited hours you've posted?
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October 2022 by Jenny lovan
staff was soooo helpful and I mean every associate was assisting me
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August 2022 by Britt
I am in love with this place! Many places don't sell my size (smaller waist but a larger chest) and EVERYTIME I go in , the staff are always helpful and the sales are fantastic! Plus the bras I buy last me a long time so it's a good bang for your buck!
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July 2022 by A Coffin
Cute clothes, waaaay overpriced!
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May 2022 by Beth Mount
Great ladies. Always a pleasure shopping and being able to go in. I hate ordering on line. I want a person to help me.
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January 2022 by Sidney Rulo
Found some amazingly comfortable leggings there, I absolutely love there clothes. I always stop in when I am in Des Moines.
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December 2021 by A Burton
Helpful staff. Friendly service. They work hard to provide personal service
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November 2021 by Danielle Thompson
I’m so thankful for this store!! Tammy and Reagan are so wonderful and helpful. The clothes are so comfy, cute and durable and they have the best clearance sales and rewards program.
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November 2021 by Conrad James
We'll, let's just say this.. there's nothing in torrid that my wifey doesn't have in her closet and or shelf... To outlet mall/ to Merle hay mall / to Jordan creek mall .. and when we travel to Minnesota as well, I'm happy when I can surprise her with an outfit...thank you torrid.
