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October 2023 by Savannah
Sara did my makeup for my engagement pictures and did an amazing job! She was so patient with me even when I picked out "drag queen type" eyelashes because I had never worn them before so had no idea what I was looking for. She was overall just such a kind person to get my makeup done with, which was so nice because I've never had it done professionally either. She was easy to talk to as well which made the time go by fast. Thank you so much!
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August 2023 by Dakota Browder
Got my hair done by Ash! I am over the moon about the results. She had immaculate customer service and an amazing attitude towards the fact I was a little crunched with time. I am definitely also going to her for any hair needs in the future!
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July 2023 by Devon Greer
Just stopped in here to get hair spray for our wedding trip to Florida needed something that would hold in the 100+ degree heat. Hannah was super helpful, and on top of it quickly. I was in and out within five minutes with exactly what I needed.!! 5 Stars
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July 2023 by Bri
Hard to find the products I need/want in stock. Sales have gotten very “gimmicky”. If you wait for a sale to buy expensive makeup, you will find yourself on a wild goose chase every time. I don’t have an Ulta in my town. I might move to a town with an Ulta though so I can actually use my coupons before they expire. On another note…I purchased a product (super heavy duty foundation) and used my $15 off coupon. After trying the product at home, I decided I needed one shade darker. I went back to the store to try the darker shade, and to exchange my original purchase for the darker shade. I sampled and found the right shade, but it wasn’t in stock. Fast forward one week. I go to another Ulta location. They don’t have the color I need in stock either. I tell them that I’d like them to order the product for me, so I can exchange my original purchase for the correct color, and still have the $15 coupon apply. They said “okay, but the price won’t be the same.” No thanks. Then I was told to go back to the first store because they now have it in stock. So then I drove back to the first store and found the item I needed. It was the only one, in the wrong spot, and appeared to have been sat upon.
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June 2023 by Stevie Lang
Amanda and Dakota provided EXCELLENT customer service today despite me coming in during a rush. I offered to leave and come back at a better time to exchange my powder but they tag teamed to pair me up with the perfect product, made sure I knew how to use it and made a swift exchange. They sent the message I was important to them, no matter how busy they were! Thank you so much!
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June 2023 by Cara Lutes
Highly recommend! Sara Anne is personable, knowledgeable, and skilled. She takes time understand what you’re looking for, and she teaches you about the process! I was so delighted with my vivid hair colors and cuts.
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June 2023 by Jada Hansen
The manager Blake helped a friend and I with a color match and we had the best experience! He was very knowledgeable and we both found a foundation we absolutely love!
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June 2023 by Trinity Johnson
Sara Anne refreshed my hair and made it SO SOFT. Gave me the exact color I wanted and styled it perfectly. WOULD RECOMMEND!!
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May 2023 by Della Hauge
SaraAnn is wonderful in the Beauty Salon, she listens to how you would like your hair and gives advice. If you are looking for an AWESOME hair stylist at Ulta Merle Hay Mall Des Moines, IA SaraAnn is your person!!!!!!!!!!
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May 2023 by Maria Estele
Favorite place to get my hair colored. They're super sweet.
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May 2023 by J
I got an Ulta gift card for my birthday so I could get my hair cut. Last time I was there in Nov. 2022 I had Keeva(sp?) cut my hair and I loved it. She doesn't work there anymore so I tried Sara Ann. I showed her the picture of the cut I got before and said I wanted it a few inches shorter, but still the layers with the space between layers. She straight up chopped my hair off. Unfortunately for me I have to take my glasses off while it gets cut and I couldn't tell how bad it was until she's drying it and straightening it. I had her stop bc she hadn't even framed my face and it was so blunt at the bottom like a bob cut. I told her I didn't like it bc it had hardly any layers and I asked her to point cut it so it didn't look so blunt. She made excuses about how this length looks like that no matter what blah blah blah. I tried to get her to frame my face more as well. By the end she was rushing bc she had another client waiting and I knew there was no hope for her to fix it without possibly making it so short I can't live with it. Who knows if she could have fixed it anyways. The pictures I'm including are of the original style I asked for and then two of my butchered hair. I'm really upset and I don't know what else to do besides let it grow out and try to find a new stylist. I'm warning other women who might have the same experience. Definitely not worth $50. ?
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May 2023 by B
Ulta is the best place to get all of your beauty needs!!!
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May 2023 by Elizabeth Butler
I always enjoy stopping in for skin care. Polite and attentive staff but not "too attentive".
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February 2023 by Anna Colvin
I love this place this beauty store has everything a woman can need I share my experience with my niece the same day and she loves it at well the customer service is great that is so important to me I will visit again soon Thank You
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December 2022 by Lacresia Dennis
The cashier Dakota was very rude and had a very nasty attitude. I ended up having to have a manager check me out because Dakota's attitude was so bad. I am African American and I am just saying that she was very pleasant to the Caucasian woman behind me in line. I felt some type of way. She shouldn't be a cashier if she doesn't like to ring up certain people. You can't pick and choose who you want to deal with when you're a cashier. I will not be going to this Ulta Beauty anymore just because of the way I was treated by Dakota.
