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July 2025 by Austin Baker
Came at 11:45 and nobody was there, doors were locked to the service counter. The hours do NOT indicate that the location is closed in any way during lunch hours. I knocked on the glass door maybe 3 times as the lobby was still open (suggesting that someone was still there). Finally, in a last ditch effort to receive support, I knocked on a different door and was met with a very rudely toned “I am on lunch!!!” Firstly, if you are understaffed for the day, you could put up a sign. Secondly, you could have stated that kindly the first time I knocked because clearly you had heard me. Thirdly, this is downtown Des Moines, and it would stand to reason that people might be trying to make a run to the post office during their lunch break, not the best time to close up shop - especially unscheduled. Just overall so rude!
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March 2025 by Julia Sullivan
I forgot my wallet once, and the lady at the counter told me not to worry about paying and to 'pass the blessing.' It was such a kind gesture, especially since USPS doesn't get much support. I came back to pay her the next day, and I really appreciate the generosity. The staff here is always amazing!
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January 2025 by Charlie Burg
The automatic phone number is useless.
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March 2024 by Matthew Alvarado
I love having a post office downtown. The staff is super friendly, helpful and efficient. I feel like they deserve 10 stars! Excellent service!
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December 2023 by Melissa Abendroth
The staff is always so helpful!
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October 2023 by Harriet Reelitz
Love this post office! Amazing postal clerk. She is always pleasant and helpful.
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September 2023 by Penelope Pit Stop
5 days siting real joke u should be ashamed
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September 2023 by Dave (Angeleno)
That black lady that works in there is very rude and non friendly. She should quit and go work in the department of transportation with that attitude, very non customer service feeling. God forbid if you ask for a piece of tape.
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December 2022 by Derek Johnston
They have the best employees at this location.I usually print out my labels at home and drop my packages off at this location. One time I had an international package and was going to pay/fill out the customs form in the office. I forgot my wallet, offered to just come back the next day. The sweet lady working told me she would pay with her own money for it to get shipped out and I could pay her back the next time I'm there. I came back the next day of course to pay her back, that was very sweet and generous on her part.
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August 2022 by Spencer Sisco
They changed my mailbox lock and gave me a new key, then after they put a hold on my mail which I removed. It's even 3 weeks and still no mail and they can't tell me where it's at. I receive weekly workman comp checks through the mail which I now can't get.
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April 2022 by Yvonne Huang
I feel most people won't take the time to leave positive reviews but want to share my experience. Just came here to drop off a package and the employee greeted me and communicated professionally, got everything done in under 30 seconds.
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April 2022 by Nadia Valentine
Deanna is the star employee of this location! She’s so sweet and efficient. She always has a smile on her face and is willing to help or answer questions.
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April 2022 by Scooby Sisco
They changed my mailbox lock and gave me a new key, then after they put a hold on my mail which I removed. It's even 3 weeks and still no mail and they can't tell me where it's at. I receive weekly workman comp checks through the mail which I now can't get.
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March 2022 by Kirsten Johnson
Deanna was very helpful and listed all the options I had for sending my mail. The hours they are closed are clearly posted on the door. No issues, and I’ll definitely be back!
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January 2022 by Samie Smith
I was there before 11:30 which seemed to be Deanna lunch time and she didn't help send my package instead just locked the building and said she would be back at 12:30 pm. This is unacceptable, if you have a customer you help them.
